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Urgent! Field Service Technician Job Opening In Ludlow – Now Hiring Epiroc



Job description

Responsibilities:


Level 1:

  • Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory

  • Complete daily work assignments as requested from the customer or supervisor

  • Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site

  • Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field

  • Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority.

    Work sustainably, being conscious of the environmental impact

  • Maintain a courteous and professional demeanor and communication with customers and internal staff at all times
  • Level 2:


    In addition to the tasks outlined in Level 1, the Level 2 technician will be responsible for:

  • Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims

  • Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication

  • Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment
  • Level 3:


    In addition to the tasks outlined in Level 1 and 2, the Level 3 technician will be responsible for:

  • Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers

  • Rebuild various complete components to OEM specifications in service shop

  • Ability to perform essential functions of the job on the various equipment types supporting all business line areas

  • Serve as a subject matter expert for other service technicians, support with their training and development
  • Requirements:


    Level 1:

  • The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and -volt schematics

  • Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc

  • Will need to complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment.

  • Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager

  • Maintain a valid driver’s license; a good driving record is required, and If required to operate a commercial vehicle weighing more than , pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license; Employees must be at least years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least years old to drive commercial vehicles across state lines (interstate)

  • Travel is required in this position
  • Level 2:


    In addition to the experience in Level 1, the Level 2 technician should also have the following:

  • Will need to complete TL1 and TL2 within 3-6 months of hire
  • Level 3:


    In addition to the experience in Level 1 and 2, the Level 3 technician should also have the following:

  • Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience

  • Expert at Rig Control Systems (RCS)

  • Will need to complete TL1 and TL2 training within 1 month of hire
  • *Level will be determined based on selected candidate’s relevant work experience, knowledge, skills and ability to perform the essential functions of the job.


    Benefits: 

  • Benefits eligibility begins the 1st of the month after start date 

  • Health care eligibility - including medical, dental, vision, prescription and telemedicine 

  • Wellness program 

  • Employee discounts 

  • Short and long-term disability insurance 

  • Life and AD&D insurance 

  • Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 

  • Employee Assistance Program 

  • (k) plan 

  • Direct deposit 

  • Tuition reimbursement program 

  • Paid Vacation 
  • Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines.

    All employment is continued on that basis.

    No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing.

    Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.


    Epiroc is an equal opportunity/affirmative action employer.

    All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


    This job posting will remain open until the position is filled.

    Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society.

    With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications.

    The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

    Epiroc is based in Stockholm, Sweden, had revenues of more than SEK billion in 3, and has around passionate employees supporting and collaborating with customers in around countries.


    Required Skill Profession

    Other Installation, Maintenance, And Repair Occupations



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