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Urgent! Field Service Technician Job Opening In Missoula – Now Hiring INTRALOT
Join Intralot as a Field Service Technician!
(based in either Helena, Butte, Harve, Missoula, or Kalispell - Montana)
Your Role:
As a Field Service Technician, you will be the second level of escalation for technical issues that Tier 1 support cannot resolve.
You will troubleshoot and resolve complex hardware and software problems related to VLTs, and cash devices, while collaborating closely with our field service teams, vendors, and higher-tier support.
In this role, you will also guide Tier 1 agents in real time, document incident trends, and contribute to improving our processes and products.
Your work will help maintain smooth operations in a regulated gaming environment, ensuring timely resolutions and exceptional service for our clients.
Primary Duties and Responsibilities:
Serve as the second level of escalation for technical issues not resolved by Tier 1 support agents.
Troubleshoot and resolve advanced technical problems related to VLTs, and cash devices, both hardware and software related.
Assist Tier 1 agents in real time with technical guidance and coaching during customer interactions.
Analyze and document incident patterns to identify trends and recommend process or product improvements.
Collaborate with field service teams, vendors, and third-level support to resolve complex or persistent issues.
Maintain accurate and detailed logs of all troubleshooting steps and resolutions within the ticketing system.
Develop and update internal documentation, troubleshooting guides, and FAQs for Tier 1 support.
Participate in the onboarding and ongoing training of Tier 1 agents to improve team capability.
Provide feedback to the Technical Support Lead on recurring issues, performance gaps, or process bottlenecks.
Assist with system testing, validation, or incident response as needed.
Primary Duties and Responsibilities:
Serve as the second level of escalation for technical issues not resolved by Tier 1 support agents.
Troubleshoot and resolve advanced technical problems related to VLTs, and cash devices, both hardware and software related.
Assist Tier 1 agents in real time with technical guidance and coaching during customer interactions.
Analyze and document incident patterns to identify trends and recommend process or product improvements.
Collaborate with field service teams, vendors, and third-level support to resolve complex or persistent issues.
Maintain accurate and detailed logs of all troubleshooting steps and resolutions within the ticketing system.
Develop and update internal documentation, troubleshooting guides, and FAQs for Tier 1 support.
Participate in the onboarding and ongoing training of Tier 1 agents to improve team capability.
Provide feedback to the Technical Support Lead on recurring issues, performance gaps, or process bottlenecks.
Assist with system testing, validation, or incident response as needed.
Why Join Us:
🏥Medical, Dental & Vision Insurance
💰6% 401k Match
🌴Paid Holidays & Vacation
🏥Paid Sick, Short/Long Term Disability
👩⚕️Employee Assistance Program
👶Maternity/Paternity Leave
🌎 Global Prospects for professional growth.
Employment Eligibility Verification:
Must possess valid documentation to establish identity and U.S. employment eligibility
Security Requirements:
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc.
is a requirement of employment.
A pre-employment drug screening is also a requirement.
Intralot, Inc.
is an Equal Opportunity Employer
✨ Smart • Intelligent • Private • Secure
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Unlock Your Field Service Potential: Insight & Career Growth Guide
Real-time Field Service Jobs Trends in Missoula, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Field Service in Missoula, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 152517 jobs in United States and 42 jobs in Missoula. This comprehensive analysis highlights market share and opportunities for professionals in Field Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! INTRALOT is currently hiring and seeking a Field Service Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Field Service Technician Jobs Missoula.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at INTRALOT adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Field Service Technician Jobs United States varies, but the pay scale is rated "Standard" in Missoula. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Field Service Technician typically include Other Installation, Maintenance, And Repair Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Field Service Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Field Service Technician interview at INTRALOT, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the INTRALOT's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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