Field Service Technician Monitoring & Controls

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

**Position Summary**

The Monitoring & Controls Service Technician is responsible for inspecting, repairing, calibrating, testing, and maintaining field instruments, equipment systems, and controls to ensure product specifications and quality standards are met.

This role combines hands-on troubleshooting with technical expertise in electrical controls, PLC systems, and IoT-enabled equipment.

We’re looking for a **technically curious professional with a background in electrical, mechanical, or controls systems** who enjoys hands-on problem solving and wants to grow their skills in advanced controls and instrumentation.

You’ll diagnose and repair complex issues, perform preventive maintenance, and support system integrations in the field.

The ideal candidate has strong electrical and controls knowledge, thrives in a hands-on environment, and enjoys problem-solving both independently and as part of a team.

We welcome candidates from HVAC, electrical, mechanical, and construction backgrounds who are ready to grow their careers and expand into advanced controls and instrumentation work.

If you’re motivated, dependable, and eager to learn, we encourage you to apply—even if you don’t meet every requirement.

**Key Responsibilities**

+ Promote and maintain a **safety-first culture** in all fieldwork
+ Perform inspections, preventive maintenance, and servicing of electrical fleet equipment and systems
+ Build and repair electrical control panels, integrating components such as **transducers, switches, VFDs, power supplies, and PLCs**
+ Diagnose low-voltage AC/DC signal issues using multimeters, signal generators, and diagnostic tools
+ Read and interpret **electrical wiring diagrams and mechanical drawings**
+ Troubleshoot electrical systems, diesel engines, pump problems, and motor controls
+ Update PLC software, integrate systems, and provide **remote technical support** when needed
+ Support system setup on customer job sites and respond to **after-hours/emergency service calls** as required
+ Create accurate repair/parts lists and coordinate with the Parts Manager for timely procurement
+ Operate a service truck and maintain company property responsibly
+ Document service activities clearly and communicate effectively with internal teams and customers

**Qualifications & Experience**

**Required:**

+ 3–5 years troubleshooting and repairing electrical controls or industrial equipment (or equivalent hands-on technical experience)
+ Knowledge of **3-phase, 480V systems** , single-phase, and DC electrical systems
+ Experience with **VFDs, PLCs, and motor starter panels**
+ Ability to read and interpret schematics and drawings
+ Proficiency with diagnostic tools (multimeters, signal generators, etc.)
+ Strong organizational and communication skills in a fast-paced environment
+ Willingness to travel frequently (up to 50% within Texas) for customer needs and emergency response

**Preferred:**

+ Forklift certification
+ Experience with **electrical submersible equipment**
+ Familiarity with IoT systems, data monitoring, and integration concepts
+ Exposure to **HVAC systems, conveyor systems, motor controls, and industrial automation**
+ Prior experience in field service roles with troubleshooting responsibility

**Candidate Profile**

+ Recent technical graduate or hands-on professional with strong understanding of **motors, controls, and PLC systems**
+ Interest in **IoT integration and system data tracking**
+ Exposure to industrial systems (HVAC, conveyors, pumps)
+ Curious, adaptable, and eager to develop into advanced controls and instrumentation work

**Compensation & Benefits**

+ **Hourly Rate:** **$30–$37/hr**
+ Comprehensive benefits package including:
+ Medical, dental, and vision plans
+ 401(k) with company match
+ Paid time off and paid parental leave
+ Tuition reimbursement and professional development opportunities

**Why Join Us?**

At Xylem, you’ll be part of a high-performing team solving real-world problems with advanced controls and instrumentation.

You’ll work hands-on in the field while developing valuable technical expertise in **PLC systems, IoT integrations, and electrical troubleshooting** —all while contributing to sustainable solutions that move, treat, and monitor water.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.

Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.

We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties.

Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.

We reserve the right to modify this job description and assign additional duties as needed.

Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Required Skill Profession

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