• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Field Support / Desktop Support Technician Job Opening In Waxahachie Texas – Now Hiring CYNET SYSTEMS


Job description

Job Description:

  • As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

  • Provide customer facing end-user support that includes:

  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.


  • Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes, etc.


  • Perform onsite updates, Configuration changes, or Software installations.


  • Provide onsite technical assistance to End Users.


  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.


  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention.


  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.

    Respond to end-user requests for updates on ticket status and promptly follow up as needed.


  • Troubleshoot client software and basic network connectivity problems .


  • Identify, evaluate and prioritize customer problems and complaints .


  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).


  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.


  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.


  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.


  • Provide On-call support if required outside business hours on a rotational basis.


  • Provide Hand and Feet support for network data and voice devices.


  • May train users and operators on a limited basis and/or may write training procedures .

    Participate in on-going training and departmental development .


  • independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies .


  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.


  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.



Desired Qualifications:


  • BS/BA in Computer Science, Information systems, or an equivalent combination of education.



Experience:


  • One to three years of experience in service delivery and End user hardware and software Configuration troubleshooting.


  • Experience with various desktop systems, operating systems, and diverse technical environments.


  • Excellent customer service orientation and verbal communication skills.


  • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.


  • Ability to install software for and troubleshoot a wide range of applications.


  • Analytical thinking and problem-solving ability.


  • CompTIA A+ certification or equivalent certification.


  • Flexible for travelling to remote sites or cluster.


  • Provide assistance for network related issues.


  • Should be able to lift weight up to 30 lbs.

    at waist level.




Required Skill Profession

Other General


  • Job Details

Related Jobs

Cynet Systems hiring Field Support / Desktop Support Technician Job in Dallas, Texas, United States
Cynet Systems
Dallas, Texas, United States
CYNET SYSTEMS hiring Field Support / Desktop Support Technician Job in Irving, Texas, , United States
CYNET SYSTEMS
Irving, Texas, , United States
CYNET SYSTEMS hiring Field Support / Desktop Support Technician Job in Dallas, Texas, , United States
CYNET SYSTEMS
Dallas, Texas, , United States
CYNET SYSTEMS hiring Field Support / Desktop Support Technician Job in Killeen, Texas, , United States
CYNET SYSTEMS
Killeen, Texas, , United States
Cynet Systems hiring Desktop Field Support Technician Job in Watertown, New York, United States
Cynet Systems
Watertown, New York, United States
Cynet Systems hiring Desktop Field Support Technician Job in Watertown, New York, United States
Cynet Systems
Watertown, New York, United States
CYNET SYSTEMS hiring Desktop / Field Support Technician Job in Northborough, Massachusetts, , United States
CYNET SYSTEMS
Northborough, Massachusetts, , United States
CYNET SYSTEMS hiring Desktop Field Support Technician Job in Buffalo, New York, , United States
CYNET SYSTEMS
Buffalo, New York, , United States
CYNET SYSTEMS hiring Desktop / Field Support Technician Job in Waltham, Massachusetts, , United States
CYNET SYSTEMS
Waltham, Massachusetts, , United States
CYNET SYSTEMS hiring Desktop Field Support Technician Job in West Roxbury, Massachusetts, , United States
CYNET SYSTEMS
West Roxbury, Massachusetts, , United States
CYNET SYSTEMS hiring Desktop Field Support Technician Job in Watertown, New York, , United States
CYNET SYSTEMS
Watertown, New York, , United States
CYNET SYSTEMS hiring Desktop Field Support Technician Job in North Andover, Massachusetts, , United States
CYNET SYSTEMS
North Andover, Massachusetts, , United States
CYNET SYSTEMS hiring Desktop Field Support Technician Job in Albany, New York, , United States
CYNET SYSTEMS
Albany, New York, , United States
CYNET SYSTEMS hiring Desktop / Field Support Technician Job in Watertown, New York, , United States
CYNET SYSTEMS
Watertown, New York, , United States
CYNET SYSTEMS hiring Desktop / Field Support Technician Job in Syracuse, New York, , United States
CYNET SYSTEMS
Syracuse, New York, , United States
TEKsystems hiring Desktop Support Technician Job in Sunnyvale, California, United States
TEKsystems
Sunnyvale, California, United States
Radius Global Solutions hiring Desktop Support Technician Job in Lenexa, Kansas, United States
Radius Global Solutions
Lenexa, Kansas, United States
MCI, LC hiring Desktop Support Technician Job in Wichita, Kansas, United States
MCI, LC
Wichita, Kansas, United States
Alcorn State University hiring Technician, Desktop Support Job in Fayette, Mississippi, United States
Alcorn State University
Fayette, Mississippi, United States
MetroSys hiring Desktop Support Technician Job in Helena, Montana, United States
MetroSys
Helena, Montana, United States
TEKsystems hiring Desktop Support Technician Job in Las Vegas, Nevada, United States
TEKsystems
Las Vegas, Nevada, United States
Cookeville Regional Medical Center hiring Desktop Support Technician Job in Cookeville, Tennessee, United States
Cookeville Regional Medical Center
Cookeville, Tennessee, United States
Cynet Systems hiring Desktop Support Technician Job in Frankfort, Kentucky, United States
Cynet Systems
Frankfort, Kentucky, United States
NTT DATA hiring Desktop Support Technician Job in Los Angeles, California, United States
NTT DATA
Los Angeles, California, United States
NTT hiring Desktop Support Technician Job in Edison, New Jersey, United States
NTT
Edison, New Jersey, United States
Cynet Systems hiring Desktop Support Technician Job in Chattanooga, Tennessee, United States
Cynet Systems
Chattanooga, Tennessee, United States
Excis Compliance ltd hiring Desktop Support Technician Job in Milwaukee, Wisconsin, United States
Excis Compliance ltd
Milwaukee, Wisconsin, United States
Cynet Systems hiring Desktop Support Technician Job in Downers Grove, Illinois, United States
Cynet Systems
Downers Grove, Illinois, United States
MetroSys hiring Desktop Support Technician Job in Las Vegas, Nevada, United States
MetroSys
Las Vegas, Nevada, United States
Empower AI hiring Desktop Support Technician Job in Washington, District of Columbia, United States
Empower AI
Washington, District of Columbia, United States
TEKsystems hiring Desktop Support Technician Job in West Jefferson, Ohio, United States
TEKsystems
West Jefferson, Ohio, United States
Cynet Systems hiring Desktop Support Technician Job in Englewood, New Jersey, United States
Cynet Systems
Englewood, New Jersey, United States

Unlock Your Field Support Potential: Insight & Career Growth Guide


Real-time Field Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Field Support in Waxahachie, Texas, United States, highlighting market share and opportunities for professionals in Field Support roles.

70675 Jobs in United States
70675
216 Jobs in Waxahachie, Texas
216
Download Field Support Jobs Trends in Waxahachie, Texas and United States

Are You Looking for Field Support / Desktop Support Technician Job?

Great news! is currently hiring and seeking a Field Support / Desktop Support Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CYNET SYSTEMS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Field Support / Desktop Support Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Waxahachie Texas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Field Support / Desktop Support Technician?

Key qualifications for Field Support / Desktop Support Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Field Support / Desktop Support Technician?

To improve your chances of getting hired for Field Support / Desktop Support Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Field Support / Desktop Support Technician Job Success

CYNET SYSTEMS interview tips for Field Support / Desktop Support Technician

Here are some tips to help you prepare for and ace your Field Support / Desktop Support Technician job interview:

Before the Interview:

Research: Learn about the CYNET SYSTEMS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Field Support / Desktop Support Technician interview at CYNET SYSTEMS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CYNET SYSTEMS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Field Support / Desktop Support Technician Positions

Setting up job alerts for Field Support / Desktop Support Technician is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!