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Urgent! Field Support Engineer, Pharmacy Automation Job Opening In Twin Falls – Now Hiring Advisory and Consulting Services
Field Support Engineer, Pharmacy Automation
Compensation: Salary + Bonus + Company Car
We're looking for a dedicated Field Support Engineer to join our team.
In this role, you'll be the face of our company, providing world-class technical and customer support for our advanced pharmacy automation products.
You'll travel regionally to service and maintain equipment in various pharmacy environments, ensuring our clients receive exceptional service and their systems run flawlessly.
Key Responsibilities
As a Field Support Engineer, you'll be responsible for a wide range of tasks, including:
Providing outstanding customer service by addressing inquiries and resolving issues in a professional, collaborative, and supportive manner.
Maintaining pharmacy automation equipment and performing preemptive maintenance to maximize uptime and ensure customer satisfaction.
Responding to service requests within specified SLA requirements for break/fix situations.
Working with regional and national service teams to diagnose and solve complex technical problems.
Assisting the Product Implementation Team with the installation of new automation systems.
Training customers on the operation and daily maintenance of our products.
Documenting all issues and resolution actions in Salesforce Field Service Lightning.
Providing valuable feedback to our management and engineering teams to help drive product improvements and efficiency.
Managing and organizing company-supplied tools and inventory.
Handling occasional weekend, holiday, and overtime coverage, as well as periodic overnight stays and travel outside the local region.
Maintaining a professional appearance and attitude while working independently with minimal supervision.
Required Skills and Experience
Education/Experience: An Associate's degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering, or Biomedical Engineering Technology is preferred.
Alternatively, you should have 3-5 years of experience in a field service role, or an equivalent combination of education and relevant experience servicing complex medical or business equipment.
Technical Knowledge:
Proficient in Microsoft Operating Systems (including Windows 2000, XP, 7, 10, and 11) and Microsoft Office.
Extensive knowledge of basic computer networking, including the use of Windows tools to identify network and PC information, as well as the setup and use of routers and switches.
Familiarity with locating and editing configuration and XML files within a file structure.
Knowledge of ghosting and re-imaging processes.
SQL knowledge is a plus.
Strong mechanical aptitude with the ability to use standard hand tools for complex disassembly and reassembly.
Proficiency with digital multi-meters and voltage/amperage testers.
Other Skills:
Highly motivated to deliver superior customer care.
Willingness to extend beyond the typical workday when the situation requires it.
Strong organizational skills for managing tools and inventory.
Timely reporting of expenses through Concur.
Work Environment and Physical Demands
This role requires a high level of physical activity and adaptability to different environments.
You should be able to:
Work in both indoor and outdoor environments common to pharmacy settings.
Perform long-term standing and frequent walking.
Lift, carry, push, and pull up to 50 pounds frequently and up to 100 pounds occasionally.
Stand for up to 10-12 hours a day on occasion.
See, smell, hear, talk, climb ladders and step stools, balance, stoop, kneel, twist, crouch, crawl, reach, and grasp.
Drive a car for an average of four hours per day, with some shorter and longer drive times expected.
Occasional air travel may also be required.
Reasonable accommodations will be made for individuals with disabilities to perform these essential job functions.
Benefits
We provide the tools you need to succeed, including:
A fleet vehicle.
A corporate credit card for travel and expenses.
A company-issued laptop and phone.
A complete toolkit with standard and specialty tools.
A comprehensive suite of benefits.
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Unlock Your Field Support Potential: Insight & Career Growth Guide
Real-time Field Support Jobs Trends in Twin Falls, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Field Support in Twin Falls, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 68660 jobs in United States and 283 jobs in Twin Falls. This comprehensive analysis highlights market share and opportunities for professionals in Field Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Advisory and Consulting Services is currently hiring and seeking a Field Support Engineer, Pharmacy Automation to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Field Support Engineer, Pharmacy Automation Jobs Twin Falls.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Advisory and Consulting Services adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Field Support Engineer, Pharmacy Automation Jobs United States varies, but the pay scale is rated "Standard" in Twin Falls. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Field Support Engineer, Pharmacy Automation typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Field Support Engineer, Pharmacy Automation interview at Advisory and Consulting Services, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Advisory and Consulting Services's products or services and be prepared to discuss how you can contribute to their success.
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