Field Support Manager

Job description

Location

Charleston - 997 Morrison Drive, Suite 402

Business


Our Growth, Your Opportunity


At Maymont Homes, our success starts with putting residents first.

We’re expanding to bring clean, safe, attractive, and affordable housing to more families across new markets.

With over 20,000 homes, multiple build-to-rent communities, and more on the horizon, we’re not just a leader in the single-family rental space, we’re a company that truly cares about the people and communities we serve.




As a division of Brookfield, Maymont Homes is growing fast and making an impact.

Join us to shape a brighter future for our residents while advancing your career with a purpose-driven team.




Job Description


*Full-Time Position*

Location: Charlotte, NC



Primary Responsibilities: The Field Support Manager is primarily responsible for completing key tasks to enable each market to function at its highest capacity.


Skills & Competencies:

+ 2+ years of experience in a related field, preferably in property management, maintenance, or construction

+ Strong organizational and communication skills, with the ability to interact effectively with diverse stakeholders

+ Proven problem-solving and time-management abilities in fast-paced, customer-focused environments

+ Ability to manage and guide a team, promoting efficiency and operational excellence

+ Exceptional attention to detail and the ability to deliver high-quality work under tight deadlines while managing multiple tasks

+ Familiarity with fair housing regulations and local real estate laws is a plus

+ Proficiency in Microsoft Word, Excel, and PowerPoint preferred

+ Willingness and ability to learn and utilize mobile property inspection software

+ Experience with MRI Software is an asset

+ Self-motivated and able to work independently, as well as collaboratively in a team environment

+ Reliable Wi-Fi and a conducive home workspace when not in the field

+ Valid driver’s license and reliable transportation for regular site/property inspections (mileage reimbursement provided


Essential Job Functions:

+ Schedule and oversee part-time team members to ensure productivity and efficient task completion

+ Assist with the financial monitoring of market performance, tracking key metrics and ensuring goals are met

+ Conduct regular inspections of vacant homes, performing light cleaning tasks to ensure properties are always tourready or move-in ready; validate feedback from prospective tenants

+ Perform basic maintenance tasks, such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes as needed

+ Effectively communicate with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field

+ Represent the market as a witness in court proceedings related to rent disputes or lease violations, when necessary

+ Assist with utility inspections and ensure services are properly transferred or maintained

+ Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and placing permanent lockboxes after removing temporary ones

+ Verify and address HOA, HUD, city, and other municipal inspections or code violations

+ Serve as the first point of contact in validating reports of unauthorized occupants, potential scams, or property abandonment; document findings, collaborate with local authorities when necessary, and post legal notices at the property

+ Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members

+ Other duties as assigned


Key Metrics & Responsibilities

+ Number of inspections completed / week

+ Audit Inspections

+ Days to lease (< 21 days)

+ Move in maintenance issues (< 0.5 items / home)


Physical Requirements

+ Capable of working extended hours, including evenings, weekends, and holidays as necessary.

+ Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, including the exchange and receipt of information over the telephone.

+ Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.

+ Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects that can weigh up to 25 lbs.

This movement can occur throughout the day.

Must also be able to climb several flights of stairs if necessary.

+ Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and with good reasoning skills.

+ Must be able to work in small and confined spaces for extended periods of time.

+ Must have finger dexterity for typing/using a keyboard.


Environmental Requirements

+ Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays.

Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.

For safety reasons, employees must remain alert to working conditions and aware of safety, health, and environmental concerns.

+ Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties.

+ Must be able to work in the office as regularly scheduled.


Why work for Maymont Homes ​?


Our Mission – “We Positively Impact the Lives in the Communities We Serve”.

We do this through the work we do and the volunteer efforts that the company sponsors.

You can make a difference in your community while you work!


Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.


Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.


Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.


Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

#MYMT

At Brookfield Properties, our success starts with our people.

People like you.

We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe.

It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.

Required Skill Profession

Other General