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Field Tech II Job Opening In Pittsburgh Pennsylvania – Now Hiring Compucom


Job description

Compucom Systems, Inc.

provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.

To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!  We’re looking for a Field Technician to join our team.



Our Field Technicians will be assigned to support a designated customer within a specified geographic area.

As a Level II Technician, you will act as the primary point of contact for customers on technical and service-related issues.

You will troubleshoot, install, manage cabling, and collaborate with other Level II Technicians or Lead Technicians to resolve problems accurately and efficiently.

Proficiency in configuring hardware and completing necessary application setups is essential, along with obtaining customer confirmation that the issue has been resolved.

Success in this role depends on meeting Service Level Agreements (SLAs) and documenting outcomes in ServiceNow upon completion.





This position is in the Pittsburgh, PA area



Responsibilities

  • Troubleshooting and Support.

  • Diagnose and resolve technical issues related to POS systems, networking, internet connectivity, and other restaurant-specific software (e.g., online ordering platforms, kitchen display systems, etc.).

  • Install, configure, and maintain hardware (computers, servers, peripherals) and software.

  • Provide technical assistance to restaurant staff, both in person, regarding hardware, software, and system usage.

  • Cable Management & Repair Experience.

  • Diagnosing why a device isn't connecting to the network, which may involve checking if cables are properly plugged in at both ends and if network equipment is powered on and functioning.

  • Swapping out damaged or outdated cables, such as upgrading from older Cat5 to newer Cat6 or Cat7 cables, to ensure optimal performance.

  • Re-doing the connections at the ends of cables to ensure proper wiring according to standards.

  • Using cable testers to identify faults, discontinuities, and assess the overall quality of cables.

  • Implementing basic cable management: Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.

  • Assess and maintain the restaurant's network infrastructure, including routers, switches, and internet connectivity, to ensure optimal performance and security.


  • Track and manage IT assets, including hardware, software licenses, and inventory levels.

  • Maintain records of support requests, troubleshooting steps, and system configurations.

  • Train staff on new technologies, create and maintain documentation for system usage, and contribute to knowledge base articles.

  • Manage and maintain the restaurant's POS system, including database management, personnel updates, and vendor/product integration.


  • Assist with managing inventory systems, including adding new items and tracking stock levels.


  • Experience deploying assets as part of past rollout upgrade projects.

  • Inedependently order and track parts to meet contractual SLA's.

  • Schedule and perform quarterly maintenance events according to Customer guidelines - must be willing to provide support starting at 10:00PM for a duration of 2-4 hrs.


Skills & Qualifications


  • Knowledge of computer hardware,software,networking,cable management/installation, and common restaurant technologies.

  • Strong knowledge of computer hardware, software, networking, cable management/installation, and common restaurant technologies.

  • Ability to diagnose and resolve technical issues effectively.

  • Possess strong communication skills, attention to detail and strong technical ability.

  • Excellent customer service skills to provide professional, helpful and patient support to restaurant staff.

  • Ability to manage multiple tasks, prioritize issues, and maintain accurate records.

  • CompTIA A+ certification and Network certification.

  • Willing to utilize a ladder (10ft.

    Reach).

  • Able to lift 50lbs.




Wage Range

The hourly rate for this position is between $16.75 - $24.56 per hour.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.





Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:  medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.





The compensation and benefits information is accurate as of the date of this posting.

The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.



Equal Employment OpportunityCompucom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.



#INDCCCorp

Required Skill Profession

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Unlock Your Field Tech Potential: Insight & Career Growth Guide


Real-time Field Tech Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Field Tech in Pittsburgh, Pennsylvania, United States, highlighting market share and opportunities for professionals in Field Tech roles.

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544 Jobs in Pittsburgh, Pennsylvania
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Download Field Tech Jobs Trends in Pittsburgh, Pennsylvania and United States

Are You Looking for Field Tech II Job?

Great news! is currently hiring and seeking a Field Tech II to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Compucom adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Field Tech II Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pittsburgh Pennsylvania. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Field Tech II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Field Tech II Job Success

Compucom interview tips for Field Tech II

Here are some tips to help you prepare for and ace your Field Tech II job interview:

Before the Interview:

Research: Learn about the Compucom's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Field Tech II interview at Compucom, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Compucom's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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