Field & Technical Support Technician

Job description

We’re Watts.

Together, we’re reimagining the future of water.



We feel proud every day about what we do.

We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.


What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world.

We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.

Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​
The Field & Technical Service Technician is responsible for critical support to the sales representatives and customers to ensure optimum product satisfaction.

Under the guidance of the Technical Support Supervisor, you will work a remote working schedule with a minimum of 35% travel.


RESPONSIBILITIES AND DUTIES:

+ Communicate with customers, representatives or service technicians via telephone concerning product and service issues.

Troubleshoots all service-related customer issues.

+ Subject matter expert on heat pumps and refrigeration systems.

Assist Aftermarket Technical Services group in training and troubleshooting heat pump products.

+ Visit customers as required to provide on-site troubleshooting of product or service problems.

+ Support as needed ongoing development trainings both onsite and external.

+ Be able to provide training to any technician that will be working on equipment.

Reps, Contractors, Maintenance and end users.

Internal or External.

+ Support creation of all technical service procedures and bulletin documentation.

+ Assist in maintaining Operations and Maintenance manuals.

+ Support development of preventative maintenance procedures.

+ Act as a liaison between technical service and engineering as new troubleshooting requirements become necessary.

+ Participate on cross-functional, new product and problem-solving teams as necessary.

+ Perform other related duties as assigned.

+ Uphold company interest and products when interacting with reps, contractors and end users

+ Travel with and maintain a company tool kit.

Current kit is 80lb


EDUCATION:

+ BA/BS degree (preferred, not required).



+ Previous field experience in the service, repair & troubleshooting of HVAC refrigerant systems, heating and domestic water heating industry required.

+ Knowledge of electrical/electronic systems, communications, controls and hardware.



+ Knowledge of installation, operation and maintenance requirements with steam and gas fired equipment is a plus.

+ Knowledge in safety handling and working with high voltage, high pressure, and commercial hydronic systems.


QUALIFICATIONS:

+ Must be willing to travel minimum 35%, occasionally with short notice.

+ Minimum of 3 years’ experience servicing heat pumps or refrigeration systems

+ Experience with natural refrigerants a plus

+ EPA Section 608 Refrigeration Technician Certification required, Type II or Universal preferred

+ Good communication, interpersonal and problem solving skills

+ Ability to handle heavy call volume when required.

+ Self-starter, takes ownership of process

+ Proficient knowledge of MS Office


The expected salary range for this position is $25 - $31 hourly.

Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.




PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to sit, crawl, climb, stand and talk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.

The employee will occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


WORK ENVIRONMENT:

+ Office environment, manufacturing floor, construction and mechanical room or roof environments

+ Noise level is minimal with intervals of spikes.

+ Required to wear safety glasses and utilize other safety equipment as required when onsite or in the factory.



Watts in it for you :


Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

+ Competitive compensation based on your skills, qualifications and experience

+ Comprehensive medical and dental coverage, retirement benefits

+ Family building benefits, including paid maternity/paternity leave

+ 10 paid holidays and Paid Time Off

+ Continued professional development opportunities and educational reimbursement

+ Additional perks such as fitness reimbursements and employee discount programs

+ Learn more about our benefit offerings here: https://tapintowattsbenefits.com/


How we work:

At Watts, our culture is team-oriented and supportive.

Employees here genuinely care about the quality of their work, and about each other.

Our people are the heart of who we are and contribute to our longevity and continued success.


And this is a place where you can have a big career.

No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.



Watts is committed to equal employment opportunity.

We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law.

Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities.

Any employee who needs a reasonable accommodation should contact Human Resources.

Required Skill Profession

Other General