FinCrime Quality Team Lead

Manages the Quality Assurance team on an individual and team level

Performance management

Ensure timely delivery of QA reviews and keeps central task assignment document up-to-date

Completes demand vs capacity calculation for the QA team and assigned area

Monitor and track the performance of QA specialists to ensure they meet or exceed set KPIs; identify and address performance issues or areas needing improvement through performance evaluations, feedback from stakeholders, or quality metrics analysis.

Responsible for performance evaluation and recognition, assessing team performance, providing feedback, and recognizing achievements.

Conducting regular performance reviews, setting and documenting development goals, and acknowledging outstanding contributions

Use mentoring, coaching and delegation in their team to create best practices for managing performance and for development opportunities.

Deliver monthly reports on team performance and KPIs

Provides training and development opportunities for team members.

This could include designing and delivering training programs, mentoring junior staff, and facilitating knowledge sharing sessions to enhance team capabilities.

People management

Implements a monitoring system (talent map checkins) to identify team talents and provide support and development opportunities to those in need.

Talent map check-ins are completed twice a year by QA Lead

Propose decisions for direct reports like salary raise, promotion, leave approval, etc;

Hire, lead, develop and manage their quality team, including amongst others administrative tasks such as scheduling, interviewing, hiring, organising team activities, conducting the GrowWises’ etc

QA Lead is responsible for holding coaching sessions and 1:1s with their direct reports generally once every two weeks.

QA Lead is responsible for holding team meetings on a biweekly / monthly basis.

QA Lead is responsible for facilitating the sharing of information, skills, and best practices among team members to enhance collective learning and improve overall performance.

QA Lead promotes a culture of knowledge sharing where team members feel encouraged and motivated to share their knowledge and expertise with one another.

QA Lead is responsible for pairing experienced team members with junior or less experienced colleagues to facilitate knowledge exchange.

QA Lead is responsible for regular team building activities to drive engagement in the team.

QA Lead is responsible for action planning based on Wiser Pulse results.

Executing on strategy

QA Lead is responsible for aligning team objectives with broader organisational goals, ensuring team is clear on the strategy and understands how their work supports it

QA Lead is responsible for developing strategies to achieve targets and creating accessible documentation for these strategies

Quality reporting

Generating regular and timely reports on quality results, performance metrics, and key findings.

The QA Team Lead communicates quality-related information to management and operational counterparts to facilitate decision-making and improve transparency.

Presents and delivers actionable insights and makes sure improvements are owned and followed up based on the stakeholder management framework.

Engage stakeholders to take necessary actions based on report findings and influence results positively.

Change management

Effectively manages and communicates changes within their team (and to external stakeholders if needed) to ensure successful outcomes.

Ensures understanding so their team understands the nature and implications of any changes introduced.

This involves providing clear explanations, answering questions, and addressing concerns to facilitate comprehension.

Facilitates adaptation and guides your team through changes, provides support, training, and resources as needed to facilitate a smooth transition.

Monitors progress and impact on their team's workflows and objectives.

This involves gathering feedback, identifying challenges, and making adjustments as necessary to ensure successful integration.

Manages stakeholder relationships

QA Lead is responsible for clear communication with stakeholders

QA Lead is responsible for engaging with the stakeholders on weekly or monthly meetings to share key findings and insights from QA Reporting

Conduct meetings with stakeholders according to a clear cadence, ensuring agendas are set, and notes are taken.

QA Lead is responsible for actionable insights to be formed on the stakeholder meetings and to find owners for the agreed actions and follow up and monitor and report impact

Serving as the primary point of contact for communication between the quality assurance team and other stakeholders, including project managers, developers, and customers.

QA Lead is responsible for collecting stakeholder feedback and acting on shared improvement areas and stakeholder needs

QA Lead takes part in assigned area’s tribe or regional planning where needed to ensure that QA Lead understands the plans / goals / strategy of their stakeholders and make sure that their actions support these

Proactively informs stakeholders of any changes and respond to queries within a reasonable timeframe.

Operational efficiency

QA Lead is responsible for implementing continuous improvement initiatives within their quality assurance team / sharing ideas with peers and management.

QA Lead is responsible for their team’s use of tools and technology.

This could include providing training on existing tools, and leveraging technology to streamline processes and improve efficiency.

You’re experienced — with at least 10 years in FinCrime or Quality Assurance, with experience working with Bank Secrecy Act (BSA) and the FinCEN regulations.

You’re a leader — you have a track record of driving change and innovation while aligning your team with organisational goals.

You’re a problem solver — you identify impactful problems and ensure ownership and resolution.

You empower your team — you adapt your leadership style to coach and support team members and foster career growth.

You manage performance effectively — you set clear expectations, coach your team, and provide actionable feedback.

You’re a change champion — you embrace new solutions and drive process improvements, never settling for good enough.

You make data-driven decisions — you confidently use data and key metrics to guide your team and enhance performance and impact.

You’re customer-focused — you provide clarity on customer needs and ensure team goals prioritise customer impact.

You communicate openly — you model inclusive leadership and encourage respectful and transparent communication.

You take ownership — you fully commit to your responsibilities, always striving to meet or exceed performance targets.