FLEX Senior Manager, AX Product Designer

Job description

**Additional Information**
**Job Number** 25168600
**Job Category** Sales & Marketing
**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $52.06-$80.96 per hour

This is a temporary position.

Hybrid – 1-3 days in office.

JOB SUMMARY

Reporting to the Director, Associate Experience - UX the Flex Sr. Manager, AX Product Designer plays a critical role in creating industry-leading associate-facing (employee-facing) digital experiences across the full portfolio of Marriott International brands.

The ideal candidate has experience rooted in an empathetic understanding of both the associate’s physical and digital environments and where the two connect/overlap.

The Sr. Manager, AX Product Designer advances digital experiences that deliver exceptional user experience to our enterprise-wide associates.

This role works closely with product management, business, and technology colleagues to meet needs across our various associate groups.

A strong portfolio is critical.

Your portfolio should showcase experience in UX, UI, and/or product design, particularly highlighting strong visual skills, simplicity, and ease-of-use.

Experience with SaaS and/or enterprise tools is a huge plus.

Candidates should be prepared to discuss their role in the work included in the portfolio.

CANDIDATE PROFILE

**Education and Experience Required**

· 5+ years experience in digital product design, UX/UI, and/or experience design.

· 4-year undergraduate degree, with bachelor’s degree in relevant discipline, or equivalent experience

· Demonstrated success in creating end-to-end UX design and supporting engineering throughout the development lifecycle for digital products; ideally for associate/employee-facing and/or enterprise products

· Solid background/understanding of UX, design thinking, methodology, and design operations

· Proven experience using design systems, delivering concepts, user flows/ journeys, wireframes, prototypes, etc.

across platforms (desktop, mobile web, app, etc.) with accessibility and inclusivity in mind

· Understands and advocates for associate needs and how those manifests through digital experiences

· Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality)

· Proactively maintains a keen focus across product areas, user research insights, and technical feasibility to ensure journey-wide synergy

· Communicates with designers, product manager, and developers through appropriate visuals, annotations, documentation and deliverables

· Proven ability to collaborate with cross-functional teams in support of specific business and development priorities, work well with counterparts from various disciplines, and influencing work of counterparts without direct reporting accountability, through strong interpersonal skills

**Preferred Qualifications**

· Is adept at explaining complicated concepts through clear visuals to facilitate understanding across the organization

· Demonstrated ability to deliver results under ambiguous landscapes, breaking complexity into understandable chunks, bringing ambiguity into focus

· Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes

· Strong grounding in general usability and transactional design best practices

· Demonstrated success in working in a large-scale design team, omni-channel digital platform design and development initiatives, ideally for a major, large-scale global digital app, web site, or other digital product within the commerce or travel space

· Experience with Agile / SAFE development methodologies preferred

CORE WORK ACTIVITIES

**Managing Work, Projects, and Policies**

· Meets deadlines once agreed upon; ensures teams and directs also meet deadlines

· Provides regular status updates through appropriate channels

· Successfully and autonomously support multiple tracks of work at once

· Accepts critique and critiques work of others in a helpful and professional manner

· Communicates in a timely and appropriate manner

**Demonstrating and Applying Discipline Knowledge**

· Where appropriate, communicates through rapid hand sketched interfaces and flows rather than more time-consuming deliverables.

· Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation

· Provides subject matter expertise on Associate Experience including associate needs and interactions to ensure optimal infusion throughout digital products

· Provides information architecture / user experience / visual design oversight through review and critique for all products to promote a cohesive user experience

· Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications leveraging a design system

· Partners closely with the Customer Experience (CX) and UX Research teams to ensure continuity across Customer and Associate channels, where applicable.

· Works collaboratively with other sub-disciplines in User Experience, Design System, as well as other teammates across the organization

· Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings

· Comfortable with multiple qualitative and quantitative research methods, like surveys, usability testing, multivariate testing, A/B testing, etc.

· Ability to take qual/quant dashboards/results and translate into an actionable design strategy

· Collaborates with product managers to ensure priorities align with business objectives and KPIs

· Uses various user research methodologies to get design feedback and iterates designs based on findings

· Expertise level understanding of design tools such as Figma and dev tools like Storybook and GitHub

· Keeps technical knowledge up-to-date and applies new knowledge to job

**Additional Responsibilities**

· Works and leads independently with minimal supervision, but knows when issues should be escalated to manager

· Foster relationships with key partners within and beyond the digital space

· Presents work with clarity and confidence; explains complex matters so that others can understand

· Uses appropriate communication mechanisms (i.e. in-person conversation, Microsoft Teams chat, email, phone call) for each situation

· Demonstrates self-confidence, energy and enthusiasm

· Performs other reasonable duties as assigned by manager

**Problem Solving and Decision Making**

· **Communication** - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

· **Leading Through Vision and Values** -Keeps the organization's vision and values at the forefront of employee decision making and action.

· **Managing Change** –Adaptable to change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

· **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

· **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

· **Strategy Development** – Supports systematically evaluating opportunities with the greatest potential for producing positive results

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

 We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf_2025edits_8.19.25.pdf) to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

**Washington Applicants Only** : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.

Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

**Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.

Required Skill Profession

Other General