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Front Desk Agent Job Opening In Key West – Now Hiring The Capitana


Job description

We are looking for highly organized candidates with excellent people skills for the position of Front Desk.
As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own.
In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.


The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.


Responsibilities:



  • Greeting guests upon arrival and making them feel welcome

  • Recognizing repeat, VIP status and/or loyalty

  • Administering check-ins and check-outs

  • Providing front desk services to guests

  • Assigning rooms and taking care of administrative duties

  • Delivering mail and messages

  • Processing guest payments

  • Coordinating with bell service and staff management

  • Being a source of information to guests on various matters such as transport and restaurant advice

  • Accommodating general and unique requests

  • Diffusing conflict or tense situations with guests, handling guest opportunities


Qualifications:



  • High school diploma or GED

  • Previous customer service experience

  • Exceptional interpersonal skills

  • Excellent written and verbal communication

  • Time management and organizational skills

  • Conflict resolution experience


  • Patience and good listening skills 


Benefits:



  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • 401(k)

  • Short Term Disability 

  • Free Associate Parking

  • Free Meal for every shift worked

  • 25% Discount in Resort Outlets

  • Hotel Discounts with OPL

  • Friends and Family Discount 


This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.


The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.


We are an Equal Opportunity Employer.
This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.


 

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Front Desk Potential: Insight & Career Growth Guide


Real-time Front Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Front Desk in Key West, United States, highlighting market share and opportunities for professionals in Front Desk roles.

14625 Jobs in United States
14625
141 Jobs in Key West
141
Download Front Desk Jobs Trends in Key West and United States

Are You Looking for Front Desk Agent Job?

Great news! is currently hiring and seeking a Front Desk Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Capitana adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Front Desk Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Key West. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Front Desk Agent?

Key qualifications for Front Desk Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Front Desk Agent?

To improve your chances of getting hired for Front Desk Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Front Desk Agent Job Success

The Capitana interview tips for Front Desk Agent

Here are some tips to help you prepare for and ace your Front Desk Agent job interview:

Before the Interview:

Research: Learn about the The Capitana's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Front Desk Agent interview at The Capitana, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Capitana's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Front Desk Agent Positions

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