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Urgent! Front Desk Clerk Job Opening In Emmitsburg – Now Hiring Dexterra Group



Job description

Summary

The Under the direction of the Residential/Transportation Supervisor, this position will require exceptional performance in all facets of customer service in a guest registration desk environment to include but not limited to the following listed responsibilities.

This is a full-time position and for this 24/7 operation, selected candidate must be willing to work any shift, any day as scheduled or needed.

Key Job Functions

  • Provide administrative support to Supervisor by preparing monthly reports as it pertains to contractual requirements and assist with department functions, requests, and reports as required
  • Extract information from automated databases to prepare standard reports; ensure that proper grammar, spelling, and format are utilized
  • Conduct reviews of existing department standard operating procedures, administrative procedures and department policies and provide updates to Supervisor
  • Answer telephone and process messages, work orders and/or provide information regarding services to callers
  • Answer guest questions to include local services, local tourist attractions, and travel directions
  • Assist guests with special accommodation requests for luggage assistance
  • Conduct inventories of supplies, materials, and equipment needed to support lodging operations
  • Assist supervisor in mediating and resolving routine occupant complaints and disputes
  • Handle a wide variety of assignments designed to assess and improve contract service effectiveness and/or improve management oversight, processes and controls 
  • Utilize expertise to identify difficult or unusual department problems that are not readily resolved by normal methods and procedures, and report such to the supervisor
  • Greet, register, and assist visitors, answer inquiries, and create a welcoming environment at an academic dormitory facility
  • Compile, maintain and distribute communications, such as emails, reports, and other department correspondences
  • Maintain records of room assignments and other registration-related information in database and department communication log
  • Perform various requirements in a Windows based program such as travel reservations and lodging reservations
  • Create and/or maintain filing systems, both electronic and physical
  • Gather reimbursement information
  • Coordinate and confirm drivers for any scheduled or unscheduled transportation needs
  • Communicate with shuttle drivers to review passenger lists and provide appropriate course of action
  • Perform special projects and other duties as assigned
  • Qualifications

  • High school diploma or equivalent
  • 2 - 5 years of related hospitality and customer service experience required
  • Ability to handle high traffic volume of phone and front desk inquires
  • Must be neat, well-groomed and have high personal standards of honesty and integrity
  • Must be reliable and professional
  • Self-motivated, organized, and strong time management skills
  • Strong customer service and attention to detail skills
  • Must be proficient in both written and oral communication and able to interface well with others
  • Experience with Microsoft Office products (Word, Excel, PowerPoint, Acrobat)
  • Ability to be tactful, courteous, and use poise, professionalism, and good judgment in dealing with the public
  • Ability to execute all duties and responsibilities safely and efficiently
  • Ability to translate accurate written and oral messages from switchboard operations and vehicle fleet program
  • Must be able to stand for long periods of time and repeat the same movements
  • Ability to use hands to handle, control, or feel objects, tools, or controls
  • Ability to lift and move (with or without accommodation) items of up to 50 pounds
  • Must be willing to work any shift, any day as scheduled or needed
  • Must be knowledgeable of the local community area

  • Required Skill Profession

    Information And Record Clerks



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      Unlock Your Front Desk Potential: Insight & Career Growth Guide


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