Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Front End Manager.
United States Jobs Expertini

Urgent! Front End Manager Job Opening In Henrietta – Now Hiring BJ's Wholesale Club



Job description

The Benefits of working at BJ’s

• BJ’s pays weekly

•Eligible for free BJ's Inner Circle and Supplemental membership(s)*

• Generous time off programs to support busy lifestyles* 

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

• Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan,flexible spending

​• 401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary:

Responsible for managing, monitoring, and directing all Front-End business components in the execution and delivery of exceptional service and value.

Provide TM oversight and direction to exceed performance expectations and results in each area assigned, including Frontline, Membership, Front Door and Utility Clerks.

Executes company programs and initiatives to drive membership metrics/growth, improve VOM scores, ensure maintenance standards are met and validate Membership Experience Ambassadors/front door performance of job duties as required.

Acts as a key holder for the club.

Leadership:

  • Know their business/business acumen.

    Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
  • Lead through change.

    Model leadership competencies, build credibility and act as a champion for business growth.
  • Communicate effectively.

    Provide the information the team requires to be successful.
  • Build high performing teams by creating a culture of collaboration.

    Provide feedback, direction, and follow-up that will drive business results and support team member engagement.
  • Deliver results.

    Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.
  • Team Members:

  • Teach, coach and lead through the club level training process.

    Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
  • Drive a culture of development, strategic thinking and acting, ethical decision making and engagement.

    Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment and experience for the team members.
  • Embrace inclusion and diversity, by working together with collaboration and respect.

    Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.
  • Members:

  • Guarantee service excellence through all points of contact.
  • Set service standard expectations for all team members.

    Provide team support and empowerment to resolve every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member StandardsGreet, Anticipate, Appreciate (GAA)Fast, Friendly Full, Fresh, Clean
  • Club Standards: Lead teams to deliver GOLD club standards daily.

  • Define and model GOLD- Grand opening look dailyAll items stocked, and promotional plans executedMaintain visible accurate signageClean and organized, inside, and outPerishable areas stocked and rotated with cold chain maintained
  • Know Your Business:

  • Acquire a deep knowledge of key metrics and reporting for total club and department performance
  • Drive performance and profitability by using reporting to identify trends and areas of opportunity
  • Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics
  • Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets
  • Major Tasks, Responsibilities, and Key Accountabilities:

  • Focuses on the key areas of membership performance, frontline service, VOM and club promotions.
  • Develops effective and productive teams in the Member Services, Front Line, Membership Ambassadors, training, managing, performance management and assessments; providing frequent feedback, motivation, coaching and discipline when required.
  • Ensures the right people and processes are consistently in place
  • Maintains clear knowledge and understanding of club policies and procedures across Member Services, Frontline, FDAP, Parking lot and Sanitation.
  • Maintenance of overall club including parking lot and the corresponding policies/procedures.
  • Executes company programs, associated with each area of responsibility, to plan/expectations.
  • Ensures compliance to all policies and procedures to ensure control and integrity within the business/Front End environment
  • Evaluates departmental performance using company reporting tools/programs and makes operational decisions within the Front End to maximize MFI, sales, profits, performance, and member experience for each area under their report
  • Evaluates direct reports on individual results, leveraging reporting tools to assess strengths and opportunities to prioritize and address growth opportunities.
  • Collaborates with Assistant Club Manager to assess Team Member performance, provide actionable feedback, reinforce accountability, and develop talent.
  • Effectively communicates membership, frontline, happenings to club Team Members, club management and club support teams.
  • Establishes operational efficiencies and productivity standards within the departments by ensuring compliance with the operational functions associated with assigned areas through the consistent enforcement and maintenance of established processes and procedures.
  • Responsible for the proper maintenance and working order of the building, equipment, furniture, and fixtures within the frontline; including, Front Door Ambassador supplies and Utility Clerk equipment/supplies.
  • Drives membership metrics execution and performance through acquisition, retention, loyalty, and experience programs/initiatives associated with Member Service Desk and Frontline.
  • Meets and/or exceeds key metric performance and Membership Fee Income goals as assigned.
  • Ensures productivity standards are delivered as expected on the Frontline
  • Continually monitors customer service levels (Member Care Emails & VOM) to ensure positive service is delivered, and when not, by creating and enforcing processes that support a positive experience for Members and potential Members.
  • Weekly execution of Membership and Frontline team member scorecards.
  • Weekly execution of entering front door recoveries, conducting corresponding retraining and disciplinary action when necessary.
  • Maintains all club policies processes and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Regular, predictable, full attendance is an essential function of this job
  • Qualifications:

  • Previous customer service or sales work experience required.
  • Basic computer knowledge (MS Word, MS Excel, Email) required.
  • High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.
  • Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
  • Open shift availability required.
  • At least 18 years of age.
  • Job Conditions:

  • Most of the time is spent moving about frequently on hard surfaces.

    There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
  • Frequently requires lifting objects up to 30 pounds.

    May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
  • May require working occasional overnight, or early morning shifts in a comfortable indoor area with frequent exposure to temperature extremes and loud noises.

    There may be occasional exposure to cleaning agents.
  • In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position.

    At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary.

    Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.

    The pay range for this position is $60,500.00-$75,750.00.


    Required Skill Profession

    Supervisors Of Office And Administrative Support Workers



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Front End Potential: Insight & Career Growth Guide


    • Real-time Front End Jobs Trends in Henrietta, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Front End in Henrietta, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 15631 jobs in United States and 2 jobs in Henrietta. This comprehensive analysis highlights market share and opportunities for professionals in Front End roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Front End Manager Job?

      Great news! is currently hiring and seeking a Front End Manager to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BJ's Wholesale Club adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Front End Manager Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Henrietta. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Front End Manager?

      Key qualifications for Front End Manager typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Front End Manager?

      To improve your chances of getting hired for Front End Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Front End Manager Job Success
      BJ's Wholesale Club interview tips for Front End Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the BJ's Wholesale Club's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Front End Manager interview at BJ's Wholesale Club, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BJ's Wholesale Club's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Front End Manager Positions

      Setting up job alerts for Front End Manager is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!