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Urgent! Front Office Manager Job Opening In San Rafael – Now Hiring Marriott International
Additional Information: This hotel is owned and operated by an independent franchisee, Equinox Hospitality.
The franchisee is a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Join Us on a Journey of Transformation – Front Office Manager Opportunity
Four Points by Sheraton San Rafael — soon to become a Tribute Portfolio Hotel
The Four Points by Sheraton San Rafael is undergoing a bold transformation into a Tribute Portfolio Hotel — Marriott’s collection of upper-upscale, design-forward boutique hotels.
With renovations underway and a grand relaunch planned for January 2026, we are redefining the guest experience to reflect the vibrant and sophisticated spirit of Marin.
We are looking for a passionate and experienced Front Office Manager to lead our Front Office operations through this exciting transformation and beyond.
If you are a motivated leader with a strong service mindset and a talent for team development, this is your opportunity to grow and make a meaningful impact.
Job Overview
As Front Office Manager, you will be responsible for overseeing all front office functions and staff, including Bell Staff, Switchboard Operations, Guest Services/Front Desk, and Retail/Gift Shop (if applicable).
As a department head, you will lead both managers and hourly associates to execute all front office operations, with a focus on exceptional guest arrival and departure experiences.
You will strive to continually enhance guest satisfaction, employee engagement, and financial performance.
Key Responsibilities
Leadership & Team Management
Lead, influence, and motivate the Front Office team through effective communication and leadership by example.
Foster a positive work environment built on mutual trust, respect, and teamwork.
Supervise daily operations and support team members, stepping into roles when needed.
Conduct performance reviews, set goals, and manage progressive discipline procedures.
Interview, hire, and onboard new team members aligned with business needs.
Celebrate successes and recognize contributions regularly.
Guest Services & Operational Excellence
Ensure smooth daily operations that meet guest expectations and brand standards.
Serve as a visible presence in the lobby to welcome and assist guests.
Resolve guest concerns quickly and effectively, while coaching the team to do the same.
Review guest feedback and satisfaction data to drive continuous improvement.
Conduct regular team meetings and clearly communicate departmental goals and initiatives.
Financial & Strategic Oversight
Develop specific goals and action plans to meet or exceed departmental KPIs.
Manage Front Office expenses within budget and implement cost-saving measures where appropriate.
Analyze business performance and make sound financial decisions to support overall hotel profitability.
Review staffing levels to ensure service quality and labor cost control.
Project & Policy Compliance
Ensure compliance with Marriott SOPs, LSOPs, and all local policies and procedures.
Maintain fair and consistent enforcement of property policies and procedures.
Support and facilitate property initiatives, including pre-opening or renovation-related activities.
Customer Service Excellence
Act as the “Service Champion” for the Front Office, setting the tone for a warm and welcoming guest experience.
Empower employees to go above and beyond to satisfy guests.
Observe service behaviors and provide timely coaching and feedback.
Communication & Problem Solving
Provide timely and relevant updates to executive leadership, peers, and direct reports.
Analyze challenges and facilitate solutions to ensure operational continuity.
Collaborate cross-departmentally to ensure seamless communication and service delivery.
Additional Responsibilities
Participate in MOD (Manager on Duty) coverage.
Handle additional tasks or projects as assigned by hotel leadership.
Maintain a flexible schedule to fulfill management-level responsibilities.
Why Join Us?
This is not just a job — it's a chance to be part of a landmark transformation.
As the Front Office Manager, you’ll help redefine our hotel’s future and lead a team through an exciting journey of growth and innovation.
You’ll have the opportunity to make a real impact, develop professionally, and contribute to a renewed guest experience that celebrates local culture and world-class hospitality.
If you are an enthusiastic individual looking to contribute to a dynamic and evolving team environment, we encourage you to apply for the Front Office Manager position.
The salary range for this position is $70,000 to $75,000 annually.
This company is an equal opportunity employer.
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Unlock Your Front Office Potential: Insight & Career Growth Guide
Real-time Front Office Jobs Trends in San Rafael, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Front Office in San Rafael, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 24678 jobs in United States and 689 jobs in San Rafael. This comprehensive analysis highlights market share and opportunities for professionals in Front Office roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Marriott International is currently hiring and seeking a Front Office Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Front Office Manager Jobs San Rafael.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Marriott International adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Front Office Manager Jobs United States varies, but the pay scale is rated "Standard" in San Rafael. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Front Office Manager typically include Other Management Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Front Office Manager interview at Marriott International, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Marriott International's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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