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Full Time Call Center Representative Job Opening In Frederick – Now Hiring Sparks Group


Job description

Job Summary/Company: Sparks Group has partnered with an established Asset Management company who is currently in the market for Full Time Call Center staff.

Position requires previous high volume call center B2C experience.

Position is hybrid 3 days in office and 2 remote with Wednesday and Thursday definite in office days and 1 more of your choice.

.

If you are looking for a long term full time opportunity and have worked n a high-volume environment please apply.

Immediate start .





Responsibilities:
  • Handle all inbound/outbound phone calls and written communications from internal/external inquiries while maintaining a positive, empathetic and professional delivery
  • Assist callers with address changes, payment information, post payments, beneficiary questions, etc.

  • Consistently meet the pre-defined department goals for calls per hour, average handle time, aux time, productivity and quality.
  • Ability to learn and accurately navigate Customer Care applications to respond to customer inquiries and generate correspondence
  • Review and process tasks within pre-defined productivity and quality standards.
  • Keep accurate policy records of customer interactions, transactions, comments and complaints.
  • Handle 50-55 calls on part time basis or 60 – 70 full time
  • Qualifications/Background Profile:
  • Excellent communication skills, both verbal and written
  • Ability to remain calm
  • Strong customer service skills
  • Strong organizational skills and ability to prioritize
  • Ability to work in fast paced environment
  • Detail oriented
  • #LI-MP1

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Full Time Potential: Insight & Career Growth Guide


    Real-time Full Time Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Full Time in Frederick, United States, highlighting market share and opportunities for professionals in Full Time roles.

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    Are You Looking for Full Time Call Center Representative Job?

    Great news! is currently hiring and seeking a Full Time Call Center Representative to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sparks Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Full Time Call Center Representative Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Frederick. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Full Time Call Center Representative?

    Key qualifications for Full Time Call Center Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Full Time Call Center Representative Job Success

    Sparks Group interview tips for Full Time Call Center Representative

    Here are some tips to help you prepare for and ace your Full Time Call Center Representative job interview:

    Before the Interview:

    Research: Learn about the Sparks Group's mission, values, products, and the specific job requirements and get further information about

    Other Openings

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    Final Thought:

    To prepare for your Full Time Call Center Representative interview at Sparks Group, research the company, understand the job requirements, and practice common interview questions.

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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