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Urgent! Full Time Call Center Representative (Temporary) Job Opening In USA, USA – Now Hiring Movado Group
The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center.
The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary.
Roles and Responsibilities:
Provide first-level assessment, support, and resolution of issues.
Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests in a fast-paced environment.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Handle dispute escalation in accordance with existing policies and procedures
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.
Requirements:
Experience in a remote and fast-paced environment
Minimum of 3 years of service-related experience in a call center environment
Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers
Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote
Must be able to work mandatory OT during peak seasons or as required
SAP experience is a plus
Automatic Call Distributor (ACD) system experience is a plus
Bilingual is a plus (Spanish)
The hourly rate for this position is $18.50.
As a benefit eligible position, this role enjoys access to our medical plans, dental plans, vision plan, Life Insurance, Accidental Dismemberment & Death Insurance, Tuition Reimbursement program, 401(k), Short-Term Disability, Long-Term Disability, Parental Leave, Legal Plan, Employee Assistance Program, Pet Insurance, Flexible Spending Account, Critical Illness Insurance, Watch Accommodations/Discounts, Paid Time Off and Company Paid Holidays.
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Unlock Your Full Time Potential: Insight & Career Growth Guide
Real-time Full Time Jobs Trends in United States, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Full Time in United States, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 162653 jobs in United States and 712 jobs in United States. This comprehensive analysis highlights market share and opportunities for professionals in Full Time roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Movado Group is currently hiring and seeking a Full Time Call Center Representative (Temporary) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Full Time Call Center Representative (Temporary) Jobs United States.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Movado Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Full Time Call Center Representative (Temporary) Jobs United States varies, but the pay scale is rated "Standard" in United States. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Full Time Call Center Representative (Temporary) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Full Time Call Center Representative (Temporary) interview at Movado Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Movado Group's products or services and be prepared to discuss how you can contribute to their success.
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