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Urgent! Full-Time Customer Service Supervisor Job Opening In Wilmington – Now Hiring Kohl's
About the Role
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service.
You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You’ll Do
+ Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
+ Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
+ Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
+ Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards
+ Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
+ Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
All Supervisor roles at Kohl’s are responsible for:
+ Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
+ Exercising good judgment; taking appropriate partners as needed
+ Modeling, guiding and providing direction to associates
+ Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
+ Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
+ Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
+ Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
+ Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
+ Accomplishing multiple tasks within established timeframes
+ Training, monitoring and reinforcing company policies, procedures, standards and guidelines
+ Maintaining adherence to company safety policies for the safety of all associates and customers
+ Key holder responsibilities include opening and closing store processes, and providing direction to associates
+ Other responsibilities as assigned
What Skills You Have
Required
+ Must be at least 18 years of age or older
+ Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
+ Strong verbal/written communication and interpersonal skills
+ Flexible availability, including days, nights, weekends, and holidays
Preferred
+ 2 years experience in retail or similar industry
Pay Starts At: $20.75
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Unlock Your Full Time Potential: Insight & Career Growth Guide
Real-time Full Time Jobs Trends in Wilmington, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Full Time in Wilmington, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 164563 jobs in United States and 385 jobs in Wilmington. This comprehensive analysis highlights market share and opportunities for professionals in Full Time roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Kohl's is currently hiring and seeking a Full Time Customer Service Supervisor to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Full Time Customer Service Supervisor Jobs Wilmington.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kohl's adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Full Time Customer Service Supervisor Jobs United States varies, but the pay scale is rated "Standard" in Wilmington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Full Time Customer Service Supervisor typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Full Time Customer Service Supervisor interview at Kohl's, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Kohl's's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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