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Urgent! Functional Architect, Oracle Fusion Cloud Customer Experience (CX Job Opening In Austin Texas – Now Hiring Veear Projects Inc

Functional Architect, Oracle Fusion Cloud Customer Experience (CX



Job description

Job Summary

We are seeking a highly skilled and client-facing Functional Architect with deep subject matter expertise in Oracle Fusion Cloud Customer Experience (CX) .

The ideal candidate will play a pivotal role in client engagements by leading discovery workshops, analyzing business requirements, and designing comprehensive CX solutions leveraging Oracle Cloud applications.

This role demands a blend of functional expertise, strategic vision, and strong communication skills to act as a trusted advisor and thought leader for our clients.



Key Responsibilities:

Client Engagement & Requirements Analysis:


  • Lead workshops and interviews with business stakeholders to gather, document, and analyze requirements across CX domains such as Sales, Service, Marketing, and Customer Data Management.

  • Map business processes and identify opportunities to optimize customer journeys using Oracle CX Cloud capabilities.


Solution Design & Configuration:


  • Translate client requirements into functional solution designs and detailed configuration documents.

  • Architect and configure Oracle CX modules to meet business needs while adhering to best practices and scalability standards.


Advisory & Strategy:


  • Serve as a subject matter expert (SME) for Oracle CX Cloud, advising clients on best-in-class customer engagement strategies, CRM processes, and omnichannel experiences.

  • Recommend process improvements and solution enhancements to maximize ROI from Oracle CX investments.


Implementation Leadership:


  • Partner with technical and integration teams to support solution delivery, data migration, and system integrations with ERP, CPQ, or third-party applications.

  • Oversee system testing, UAT, training, and deployment to ensure seamless go-live and adoption.


Sales & Presales Support:


  • Support business development and presales efforts through solution demonstrations, proposal writing, and defining statements of work (SOWs).


Mentorship:


  • Guide and mentor junior consultants and functional team members in Oracle CX solution design and implementation methodologies.


Qualifications & Experience


  • 5 7 years of experience with Oracle applications, with at least 3 years in Oracle Fusion Cloud CX implementations.


  • Proven expertise in one or more Oracle CX modules, including:

    • Sales Cloud (SFA, Opportunity Management)

    • Service Cloud (Customer Service, Field Service, Knowledge Management)

    • Marketing Cloud (Campaigns, Lead Management)

    • Customer Data Management (CDM)

    • Subscription Management / CPQ (if applicable)




Client Skills:


  • Strong client-facing skills with the ability to lead workshops, present solutions, and manage stakeholder expectations effectively.


Communication:


  • Excellent written and verbal communication skills with the ability to explain complex concepts clearly.


Problem-Solving:


  • Strong analytical and problem-solving capabilities to design innovative solutions addressing customer experience challenges.


Education:


  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.



Preferred Qualifications


  • Oracle Cloud CX Implementation Certification(s) in Sales, Service, or Marketing.

  • Experience integrating Oracle CX with ERP, EPM, or third-party CRM/Marketing tools.

  • Familiarity with CX analytics, AI/ML-driven customer insights , and journey orchestration tools




Required Skill Profession

Other General



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