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Functional Architect, Oracle Fusion Cloud Customer Experience (CX Job Opening In Austin – Now Hiring VeeAR Projects


Job description


Job Summary
We are seeking a highly skilled and client-facing Functional Architect with deep subject matter expertise in Oracle Fusion Cloud Customer Experience (CX) .

The ideal candidate will play a pivotal role in client engagements by leading discovery workshops, analyzing business requirements, and designing comprehensive CX solutions leveraging Oracle Cloud applications.

This role demands a blend of functional expertise, strategic vision, and strong communication skills to act as a trusted advisor and thought leader for our clients.

Key Responsibilities:
Client Engagement & Requirements Analysis:
  • Lead workshops and interviews with business stakeholders to gather, document, and analyze requirements across CX domains such as Sales, Service, Marketing, and Customer Data Management.
  • Map business processes and identify opportunities to optimize customer journeys using Oracle CX Cloud capabilities.
  • Solution Design & Configuration:
  • Translate client requirements into functional solution designs and detailed configuration documents.
  • Architect and configure Oracle CX modules to meet business needs while adhering to best practices and scalability standards.
  • Advisory & Strategy:
  • Serve as a subject matter expert (SME) for Oracle CX Cloud, advising clients on best-in-class customer engagement strategies, CRM processes, and omnichannel experiences.
  • Recommend process improvements and solution enhancements to maximize ROI from Oracle CX investments.
  • Implementation Leadership:
  • Partner with technical and integration teams to support solution delivery, data migration, and system integrations with ERP, CPQ, or third-party applications.
  • Oversee system testing, UAT, training, and deployment to ensure seamless go-live and adoption.
  • Sales & Presales Support:
  • Support business development and presales efforts through solution demonstrations, proposal writing, and defining statements of work (SOWs).
  • Mentorship:
  • Guide and mentor junior consultants and functional team members in Oracle CX solution design and implementation methodologies.
  • Qualifications & Experience
  • 5–7 years of experience with Oracle applications, with at least 3 years in Oracle Fusion Cloud CX implementations.

  • Proven expertise in one or more Oracle CX modules, including: Sales Cloud (SFA, Opportunity Management) Service Cloud (Customer Service, Field Service, Knowledge Management) Marketing Cloud (Campaigns, Lead Management) Customer Data Management (CDM) Subscription Management / CPQ (if applicable)
  • Client Skills:
  • Strong client-facing skills with the ability to lead workshops, present solutions, and manage stakeholder expectations effectively.
  • Communication:
  • Excellent written and verbal communication skills with the ability to explain complex concepts clearly.
  • Problem-Solving:
  • Strong analytical and problem-solving capabilities to design innovative solutions addressing customer experience challenges.
  • Education:
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.

  • Preferred Qualifications
  • Oracle Cloud CX Implementation Certification(s) in Sales, Service, or Marketing.
  • Experience integrating Oracle CX with ERP, EPM, or third-party CRM/Marketing tools.
  • Familiarity with CX analytics, AI/ML-driven customer insights , and journey orchestration tools

  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Functional Architect Potential: Insight & Career Growth Guide


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