Functional Business Analyst (SSO Division – Location: Miami, FL)

Job description

Functional Business Analyst (SSO Division – Location: Miami, FL)

Location : Miami, FL, United States
Job Family : Information Technology
Job Type : Regular
Posted : Jul 18, 2025
Job ID : 57866


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At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support.

Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.



As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development.

Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference.



Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support.

We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio.

We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers.

With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.



Digital & IT Senior Analyst Functional Business Analyst (SSO Division – Location: Miami, FL)

Position Summary

We are seeking a skilled Digital & IT Senior Analyst to join our team.

The ideal candidate will have a strong background in ERP systems and business process management, with the ability to analyze, design, and improve business processes within the organization.

This role will involve working closely with stakeholders to understand their needs, translating them into system solutions, and ensuring that business processes are optimized for efficiency and effectiveness.



Scope/ Supervision and Interaction:

Essential Functions:

+ Leads directly, or co-leads, complex and/or global digital and IT project tasks delivering business results that meet deadlines.



+ Provide guidance to project resources within and across multiple teams as needed

+ Analyzes and documents existing business processes and workflows within SAP and legacy ERP modules.



+ Identifies areas for improvement and recommend solutions to enhance efficiency and effectiveness.



+ Collaborates with cross-functional teams to gather and document business requirements that align with business objectives.



+ Participates in system testing, user acceptance testing (UAT), and post-implementation support.



+ Ensures that SAP modules are aligned with business processes and best practices.



+ Acts as a liaison between business units and technical teams to ensure that SAP and legacy ERP solutions are fine-tuned and meet business needs.



+ Acts as point of contact assisting with most communications and project expectations with 3rd party IT and service vendors.



+ Facilitates workshops and meetings with stakeholders to gather requirements and provide updates on project status.



+ Communicates effectively with technical and non-technical stakeholders.



+ Provides ongoing support and guidance to users to ensure effective use of SAP and legacy ERP systems

+ Develops training materials and conduct training sessions for end-users on newly deployed system features.



+ Provides ongoing support and guidance to users to ensure effective use of SAP systems.



+ Troubleshoots and resolves issues related to SAP processes and functionalities.



+ Ability to travel & available to provide after-hours technical support as needed

+ Monitors and evaluates the effectiveness of SAP & legacy ERP solutions and business processes.



+ Stays current with techno-functional ERP updates, enhancements, and industry trends to recommend improvements.



+ Leads initiatives to implement best practices and improve overall business performance.



+ Maintains comprehensive documentation of business processes, system configurations, and user guides.



+ Prepares reports and presentations for management on project progress, process improvements, and system performance.



This position may be assigned (but is not limited to) one of the following key Digital and IT disciplines and/or services:

• Application Programming

• Software Support

• Database Administration

• Engineering Systems

• Business Systems (MSS, JDE, SAP or similar)

• Reporting and Data Analysis/Processing Tools

Qualifications:

• Bachelor’s degree in computer science, information systems, or related area.



• At least 3-5 years related IT experience as a Business Analyst.



• Strong understanding of SAP core modules (FI, CO, MM, PP, SD, WM, etc.).



• Excellent written and verbal communication and collaboration skills.



• Strong interpersonal skills, relates well with all levels of the organization.



• Demonstrated leadership aptitude, learning agility, and adaptability.



• Demonstrated ability to lead teams and manage projects effectively.


We offer a comprehensive and competitive total compensation package.



Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth and well-being in mind.

Our competitive package includes:
Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

+ Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.



+ 401(k) Plan with company matching contributions at 100% of the first 5% of pay

+ Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay

+ Career development and tuition reimbursement

+ Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.



+ Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.



+ Paid Time Off and 13 Company-Paid Holidays.


Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace.

Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.


Parker is an Equal Opportunity and Affirmative Action Employer.

Parker is committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.

U.S. Citizenship is required for most positions.


Minority/Female/Disability/Veteran/VEVRAA Federal Contractor If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf (06/20/2006) (C/O July 2015)
This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Required Skill Profession

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