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Urgent! Global Contact Delivery Support Analyst Job Opening In Austin – Now Hiring Apple
**Role Number:** 200616115-0157
**Summary**
Imagine what you could do here.
At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly.
Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries.
It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
Join Apple, and help us leave the world better than we found it.
**Description**
The AppleCare Contact Delivery Support team serves as the central hub for AppleCare.
Our primary objective is to facilitate seamless and efficient connectivity for customers seeking assistance.
We are actively seeking a proactive and analytical problem-solver to join our team as a CDS Analyst.
In this role, you will be a guardian of the customer experience, acting as a monitor, an expert troubleshooter, and a key operational partner.
You will dive deep into data to identify system-level issues impacting our contact delivery, lead incident response efforts to drive rapid resolution, and collaborate across the organization to build a more resilient support ecosystem.
This is a role for someone who thrives on making a tangible, immediate impact in a dynamic, global environment.
**Minimum Qualifications**
+ 3+ years of experience in a relevant role such as Support Operations, Technical Support, NOC Analyst, or Systems Analyst.
+ Strong understanding of core contact center metrics (e.g., Service Level, AHT, Occupancy) and the operational levers that influence them.
+ Demonstrated experience with data visualization tools (Tableau, GBI, etc)
+ Proven ability to work in a fast-paced, ambiguous environment, taking ownership of issues and driving them to resolution with minimal supervision.
+ Experience in an incident management or technical troubleshooting capacity.
+ Excellent communication and presentation skills, with the ability to convey complex technical information clearly and concisely to both technical and non-technical audiences.
+ Exceptional attention to detail and the ability to manage multiple competing priorities effectively.
**Preferred Qualifications**
+ Experience with contact center telephony and routing platforms (Genesys, Amazon Connect, etc.).
+ Experience in data analysis and querying.
Proficiency in SQL
+ Familiarity with programming or scripting languages for data analysis (Python, R).
+ Experience working in a large-scale, global enterprise environment.
+ Bachelor's degree in a technical or analytical field, or equivalent experience.
Apple is an equal opportunity employer that is committed to inclusion and diversity.
We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
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Unlock Your Global Contact Potential: Insight & Career Growth Guide
Real-time Global Contact Jobs Trends in Austin, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Global Contact in Austin, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13724 jobs in United States and 215 jobs in Austin. This comprehensive analysis highlights market share and opportunities for professionals in Global Contact roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Apple is currently hiring and seeking a Global Contact Delivery Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Global Contact Delivery Support Analyst Jobs Austin.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Apple adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Global Contact Delivery Support Analyst Jobs United States varies, but the pay scale is rated "Standard" in Austin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Global Contact Delivery Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Global Contact Delivery Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Global Contact Delivery Support Analyst interview at Apple, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Apple's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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