Global Lending Operations Program Manager SVP

Job description

The Global Loan Operations Program Manager is accountable for development, management and delivery of complex and critical transformation strategies and initiatives.

Ideal candidates have a background in banking or financial services consulting experience.

Involved in short- to medium-term planning and projects and ad-hoc high priority deliverables.

Must demonstrate track record of strong judgement and problem-solving skills, sense of urgency and agility.

Strong candidates demonstrate a growth mindset and thrive in fast-paced organizations.

Responsibilities:

+ Responsible for setting and delivering short- and long-term strategies to drive transformation and target operating model.

+ Responsible for day-to-day small to medium sized projects.

+ Direct the creation of multiple work projects and manage their alignment to business goals.

+ Prepare presentationsusing a narrative and storytelling style incorporatinginformation and data from various sources for management consumption and executive forums.

+ Prepare business cases and value propositions that are in line with business goals.

+ Manage resources andpartners through matrix management.

+ Identify stakeholders and key organizations in order to build and manage relationships with each.

+ Lead the facilitation and coordinationof cross-functional macro level topics within/across projects and with Senior Management.

+ Lead the identification and drive resolution of issues, including those outside established body of work.

+ Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.

+ ppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

**Qualifications:**

+ 10+ years relevant experience
+ Background in banking or financial services consulting experience.
+ Excellent oral and written communication skills tocommunicate clear, succinct and compelling presentations, and negotiate internally, often at a senior level.
+ Strong judgement and problem-solving skills.
+ Growth mindset and thrive in fast-paced organizations.

**Education:**

+ Bachelor’s/University degree

This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.

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**Job Family Group:**

Operations - Core
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**Job Family:**

Operations Project Management
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**Time Type:**

Full time
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**Primary Location:**

New Castle Delaware United States
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**Primary Location Full Time Salary Range:**

$144,480.00 - $216,720.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com.

Available offerings may vary by jurisdiction, job level, and date of hire.

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**Most Relevant Skills**

Please see the requirements listed above.
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**Other Relevant Skills**

Microsoft Excel, Microsoft PowerPoint.
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**Anticipated Posting Close Date:**

Oct 28, 2025
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Required Skill Profession

Other General