GoFundMe is hiring: Senior Content Designer in San Francisco

Job description

Want to help us help others?

We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other.

By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other.

Together, our community has raised more than $40 billion since 2010.

As a Senior Content Designer at GoFundMe, you’ll play a key role in shaping some of our most mission-critical product initiatives.

You’ll advocate with confidence for clear, consistent, motivating language at the center of our products and the design process itself.

We’re looking for someone with a background in UX content design crafting experiences for social media platforms (activity feeds, user-generated content, profiles, sharing), to help define an exciting new chapter for our business.

You’ll also have a hand in developing our growing content design practice, helping evolve our processes and standards across the company.

Candidates considered for this role will be located in the San Francisco, Bay Area.

There will be an in-office requirement of 3x a week.

The Job

• Lead content design on high-profile product initiatives as a part of a cross-functional product team
• Partner with product designers, researchers, product managers, engineers, legal, marketing, and other writers
• Align your work with business goals, user needs, and our design system.
• Advocate confidently for clear, consistent, engaging content for your product area at every stage of the product cycle
• Champion the discipline's impact by proactively mentoring designers, PMs, and others to help them improve their UX writing skills and center content in their own processes

You

• Have a strong content design portfolio of projects showcasing goals, process, and outcomes, including business impact.
• Have a background in designing product experiences for social media ecosystems—activity feeds, user-generated content, profiles, sharing, etc.
• Confidently connect your strong knowledge of user psychology in online social ecosystems to tangible UX solutions
• Confidently contribute to product strategy and vision - not just what words to write, but what product we should build
• Clearly articulate your content recommendations and decisions to stakeholders
• Give, seek, and incorporate thoughtful feedback - whether it’s about product strategy, design decisions, or word choice
• Advocate for equitable, accessible design and product choices that serve all users with care and attention
• Take initiative and prioritize workload while meeting project deadlines.
• Have experience working with a design system and using tools like Figma, Lyssna (UsabilityHub), and JIRA

Preferred

• Experience tracking the business impact of content design and communicating it to internal stakeholders.
• Writing experience in the digital fundraising space.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.

Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.

We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $145,000 - $218,000 + equity + benefits.

As this is a remote position, the salary range was determined by role, level, and possible location across the US.

Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com .

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants.

Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here .

By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org , an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change.

You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report .

For recent company news and announcements, visit our Newsroom .

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile *

Website/Portfolio (please provide password if applicable) *

Do you require any employment authorization sponsorship now or in the future?

* Select...

Where are you located?

*

Are you located in the SF Bay Area and if not, are you willing to relocate?

* Select...

How did you hear about this job?

If you heard about this role from a current GoFundMe employee, please list their name here as well.

*

Please describe your professional experience designing content for social media platforms.

*

Our mission at GoFundMe is, Help people help each other.

Can you share a time when you've helped someone recently, big or small?

By typing my name below, I confirm that the facts set forth in this application, including any additional information provided in my resume or other supplementary materials, are true and complete to the best of my knowledge.

I understand that if I am employed, false statements, omissions or misrepresentations may result in my dismissal.

I authorize GoFundMe to verify all information I have provided and to contact any provided references.

*

A little more about you

GoFundMe is where we help people help each other.

Help comes in many different shapes and sizes, and so we aim to hire a team who reflects the diverse backgrounds, experiences, lifestyles and values of the people who come to the platform every day.

You’ll see two sections below.

The first section is a list of voluntary self-identification options so you can share what makes you, you! We want to understand the big picture of our employees’ identities, expressions, and abilities.

The second section looks similar with slightly fewer specifics, and that one is for our company’s government reporting.

Both of these sections are optional, and kept confidential.

Your responses or your choice to opt-out have no influence on the hiring process for this role.

What is your gender?

Select...

What is your sexual orientation?

Select...

What is your ethnicity?

Select...

Select...

I have a physical disability Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary.

Whatever your decision, it will not be considered in the hiringprocess or thereafter.

Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in GoFundMe’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:

A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

We are a federal contractor or subcontractor.

The law requires us to provide equal employment opportunity to qualified people with disabilities.

We have a goal of having at least 7% of our workers as people with disabilities.

The law says we must measure our progress towards this goal.

To do this, we must ask applicants and employees if they have a disability or have ever had one.

People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so.

Your answer is confidential.

No one who makes hiring decisions will see it.

Your decision to complete the form and your answer will not harm you in any way.

If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.

Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.

This survey should take about 5 minutes to complete.

Required Skill Profession

Art And Design Workers