Urgent! Guest Service Representative Job Opening In Carol Stream – Now Hiring J&P Hospitality Management, LLC
Job Description Job Title: Guest Services Representative Reports to: General Manager FLSA Status: Non-Exempt Location: On-Site Direct Reports: None Department: Property Operations JOB SUMMARY: The Guest Service Representative (GSR) plays a critical role in delivering a safe, clean, and welcoming experience to every guest.
As the first point of contact at the front desk, the GSR is responsible for check-ins, check-outs, reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards.
This role also supports overall property operations and may assist with laundry and housekeeping prep as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
Manage reservations, room assignments, and occupancy records using property management systems.
Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure.
Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
Perform other job duties as assigned.
QUALIFICATIONS: High school diploma or equivalent preferred.
Previous customer service or hospitality experience a plus, but not required.
Basic computer skills and ability to learn reservation and payment systems.
Ability to read, write, and communicate clearly in English.
Bilingual in Spanish a plus.
Must be at least 18 years of age.
Must be legally authorized to work in the United States without current of future visa sponsorship.
EXPECTATIONS: Maintain a professional appearance and deliver service in line with company values.
Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays, with flexibility to support additional coverage when needed.
Follow all safety, security, and operational procedures as trained.
Maintain confidentiality of guest information and company data.
Demonstrate adaptability in a fast-paced environment with changing priorities.
Work as part of a team and support shared property goals.
PHYSICAL REQUIREMENTS: Must be able to use a computer, phone, and other standard office or front desk equipment for extended periods.
Must be able to stand, walk, and climb stairs for long periods during a shift.
Must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects.
Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance (e.g., laundry bags, supply boxes.) Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe environment for guests and staff.
May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures.
Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
Must be able to perform the essential job functions with or without reasonable accommodation.
J&P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
J&P participates in E-Verify
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Unlock Your Guest Service Potential: Insight & Career Growth Guide
Real-time Guest Service Jobs Trends in Carol Stream, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Service in Carol Stream, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 136787 jobs in United States and 43 jobs in Carol Stream. This comprehensive analysis highlights market share and opportunities for professionals in Guest Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! J&P Hospitality Management, LLC is currently hiring and seeking a Guest Service Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Guest Service Representative Jobs Carol Stream.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at J&P Hospitality Management, LLC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Guest Service Representative Jobs United States varies, but the pay scale is rated "Standard" in Carol Stream. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Guest Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Guest Service Representative interview at J&P Hospitality Management, LLC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the J&P Hospitality Management, LLC's products or services and be prepared to discuss how you can contribute to their success.
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