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Guest Service Representative Job Opening In Ridgeland – Now Hiring Embassy Suites Jackson/Ridgeland, MS


Job description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry.
We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

 

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us.
Most of our existing leadership team members have been promoted from within the company.

As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services.
In return you will be given opportunities to grow and advance in your career.

 

Kana Hotel Group is proud to offer the following benefits: 


  • Medical 

  • Vision 

  • Dental

  • 401K 

  • Immediate Pay- earned wage access!

  • Vacation time

  • Sick time

  • Holiday pay 

  • Bonus opportunities

  • Brand-specific employee discounts

  • Long term/short term disability

  • Life insurance




 

Primary Responsibilities 

• Greet guests and perform check-in/out procedures 

• Follow all cash and credit card procedures required by hotel and brand standard

• Check house count to determine the rooms available for the day 

• Review credit limit exception report & gets additional approval if necessary

• Check expected departures for today & clears checkouts or extends stays after check out time

• Update housekeeping room status when received from housekeeping 

• Balance departments from daily activity report at the end of shift 

• Performs cashier shift change when cash is in balance 

• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest  who requests them 

• Mention various hotel amenities, (i.e.
free breakfast, spa, fitness center, voice mail, etc.) to  guests during lags in phone or in-person conversations 

• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest  demand cannot be met 

• Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form 

• Ability and flexibility to work various shifts including evenings, weekends, and holidays

 

Education/Experience 

• High School diploma or GED preferred 

• One year hospitality experience required 

• Customer service experience required 

• Experience handling cash and credit card procedures 

• Attention to detail 

• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.

• Knowledge of local geographic area knowledge, area businesses & services, major  highway/street information, and community events & attractions.


 


Our company provides equal employment opportunities to all employees and applicants for  employment and prohibits discrimination and harassment of any type without regard to race, color,  religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This  policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Guest Service Potential: Insight & Career Growth Guide


Real-time Guest Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Service in Ridgeland, United States, highlighting market share and opportunities for professionals in Guest Service roles.

134488 Jobs in United States
134488
31 Jobs in Ridgeland
31
Download Guest Service Jobs Trends in Ridgeland and United States

Are You Looking for Guest Service Representative Job?

Great news! is currently hiring and seeking a Guest Service Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Embassy Suites Jackson/Ridgeland, MS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Guest Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Ridgeland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Service Representative?

Key qualifications for Guest Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Service Representative?

To improve your chances of getting hired for Guest Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Service Representative Job Success

Embassy Suites Jackson/Ridgeland, MS interview tips for Guest Service Representative

Here are some tips to help you prepare for and ace your Guest Service Representative job interview:

Before the Interview:

Research: Learn about the Embassy Suites Jackson/Ridgeland, MS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Service Representative interview at Embassy Suites Jackson/Ridgeland, MS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Embassy Suites Jackson/Ridgeland, MS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Guest Service Representative Positions

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