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Guest Service Representative Job Opening In Virginia Beach – Now Hiring Hyatt Place Virginia Beach/Oceanfront


Job description

We’re more than just a team – we’re a community dedicated to making a difference every day.


At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together.
Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity.
If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

Apply today and build a career that inspires you!


The guest service rep maximizes revenue and creates value by providing excellent customer service.
This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.


Join a Team that Puts Your Well-Being First!


At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace.
When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.


Here’s how we show our commitment:



  • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance.
    Plus, with FSA and HSA options, you can plan for your healthcare costs your way.

  • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.

  • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.

  • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance.
    Need quick access to your paycheck?

    Our earned wage access program has you covered!

  • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.

  • Perks: Love to travel?

    Enjoy exclusive hotel travel discounts as a member of our team.

    Additional benefits may be available based on property specific locations!


We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive.
Our core values guide everything we do, from how we interact with each other to how we serve our guests and community.
Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.
Apply today!


Rate of Pay: $15.50/hour


Responsibilities



  • Greet guests upon arrival and ensure a smooth check-in process.

  • Provide information about the hotel's amenities, services, and local attractions.

  • Respond promptly to guest inquiries via phone, email, or in person.

  • Handle reservations, cancellations, and modifications accurately and efficiently.

  • Process payments and maintain accurate records of guest transactions.

  • Address guest concerns and resolve issues promptly to ensure satisfaction.

  • Coordinate with other departments to fulfill guest requests and preferences.

  • Maintain a clean and organized front desk area.

  • Assist with luggage handling and transportation arrangements as needed.

  • Uphold company policies and procedures to ensure the safety and security of guests and their belongings.

  • Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.

  • Provide exceptional customer service to enhance the overall guest experience.

  • Keep abreast of developments in the hospitality industry and participate in training programs as required.


Skills Required



  • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.


Experience / Education    



  • Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.


Physical Demands



  • This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting.
    Reasonable accommodations may be made to enable eligible employees to perform the essential functions.


The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Guest Service Potential: Insight & Career Growth Guide


Real-time Guest Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest Service in Virginia Beach, United States, highlighting market share and opportunities for professionals in Guest Service roles.

134478 Jobs in United States
134478
1422 Jobs in Virginia Beach
1422
Download Guest Service Jobs Trends in Virginia Beach and United States

Are You Looking for Guest Service Representative Job?

Great news! is currently hiring and seeking a Guest Service Representative to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hyatt Place Virginia Beach/Oceanfront adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Guest Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Virginia Beach. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest Service Representative?

Key qualifications for Guest Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest Service Representative?

To improve your chances of getting hired for Guest Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest Service Representative Job Success

Hyatt Place Virginia Beach/Oceanfront interview tips for Guest Service Representative

Here are some tips to help you prepare for and ace your Guest Service Representative job interview:

Before the Interview:

Research: Learn about the Hyatt Place Virginia Beach/Oceanfront's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest Service Representative interview at Hyatt Place Virginia Beach/Oceanfront, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hyatt Place Virginia Beach/Oceanfront's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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