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Urgent! Guest Services Rep Job Opening In Orlando – Now Hiring Vista Host



Job description

POSITION SUMMARY

:

A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services.

Extremely customer focused, this role creates opportunity for an engaging, outgoing personality to shine and create a positive guest experience.

Other duties may include processing forms of payment and responding to guest inquires.

This position will be responsible for following all procedures and duties set by management, which may include tasks outside of standard front desk operations.

You are responsible for creating a positive guest experience to the standards set forth by showing a high level of ownership and responsibility.

DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Remain highly visible and readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Adhere to hotel credit policies and procedures, including credit card authorization, direct bill accounts, cash-payments, incidentals deposits, etc.
  • Manage guest complaints, ensuring superior guest satisfaction.

    Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.

    Take as much ownership as possible and follow up to ensure completion and guest satisfaction.
  • Greet, register, suggestively sell (and upsell) rooms, issue room keys, and assign rooms to guests in an efficient, warm and friendly manner.
  • Answer inquiries pertaining to the hotel and its amenities, local food, area attractions and provide travel directions.
  • Accurately check out guests and communicate departures with housekeeping staff.
  • Make, confirm and cancel reservations via telephone, computer and in writing.
  • Answer and route internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Update the shift-to-shift log regularly and accurately to ensure proper communication between shifts is maintained.
  • Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
  • All other duties as assigned/required.
  • POSITION REQUIREMENTS:

  • Must be able to communicate in English both written and verbally.
  • Must be able to stand for long periods of time.
  • Must be able to lift 20 lbs.

  • Required Skill Profession

    Information And Record Clerks



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      Unlock Your Guest Services Potential: Insight & Career Growth Guide


    • Real-time Guest Services Jobs Trends in Orlando, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Services in Orlando, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 67855 jobs in United States and 319 jobs in Orlando. This comprehensive analysis highlights market share and opportunities for professionals in Guest Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Guest Services Rep Job?

      Great news! is currently hiring and seeking a Guest Services Rep to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Vista Host adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Guest Services Rep Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Orlando. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Guest Services Rep?

      Key qualifications for Guest Services Rep typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Guest Services Rep?

      To improve your chances of getting hired for Guest Services Rep, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Guest Services Rep Job Success
      Vista Host interview tips for Guest Services Rep

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Vista Host's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Guest Services Rep interview at Vista Host, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Vista Host's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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