Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Guest Services Supervisor | Part Time | Moody Center.
United States Jobs Expertini

Urgent! Guest Services Supervisor | Part-Time | Moody Center Job Opening In Austin – Now Hiring Oak View Group

Guest Services Supervisor | Part Time | Moody Center



Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Moody Center Arena.

This role requires a positive attitude, as well as a team-driven and proactive mindset.

Each member of this team is responsible for proving an exceptional level of service to our guests all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events.

This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule who desires a leadership role.

Position Details :

  • Part-time position
  • Shifts include nights, weekends, and holidays
  • This role pays an hourly rate of $20.

    Benefits for PT roles: 401(k) savings plan and 401(k) matching.

    This position will remain open until September 19, 2024

    About the Venue

    At Moody Center, we are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment.

    We believe our employees are our greatest assets.

    We will create a culture that empowers and inspires them to go above and beyond for our clients, patrons and community.

    Moody Center is the newest arena in Austin, Texas and finally gave the “Live Music Capital of the World” the world-class arena it deserves.

    Moody Center is a premiere 15,000+ seat venue to host the biggest artists and acts on the planet.

    Designed specifically for concerts, the new arena replaced the 43 year-old Frank Erwin Center and will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.

    In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.

    Visit to learn more.

    #BeATXcellent

    Responsibilities

  • Supervise team members throughout events including: assigning equipment, coordinating post assignments, scheduling breaks, and enforcing policies, procedures, and standards
  • Facilitate employee briefings pre and post event
  • Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
  • Process opening and closing paperwork
  • Understand, retain, and communicate safety and security measures
  • Engage with team members and guests in a positive and effective manner
  • Identify opportunities to create memorable experiences for team members and guests
  • Proactively welcome guests and assist with questions and requests
  • Ensure that Guest Services staff are engaged, upbeat, and delivers an exceptional guest experience
  • Provide accurate facility information with excellent customer service to guests
  • Provide critical and positive feedback to team members
  • Respond to and/or escalate guest complaints, concerns, and compliments
  • Reports any suspicious activity to supervisors and/or management
  • Other duties as assigned
  • Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time
  • Qualifications

    The qualifications listed below represent the credentials necessary to perform the essential functions of this position.

    To be successful in this position, an individual must be able to perform each essential duty satisfactorily.

    Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • 75% event availability commitment for April through July and 65% event availability commitment for August through December, event requirement is subject to change with notice
  • Minimum 2 years experience in any supervisory and/or leadership role
  • Experience in a customer service-based industry is required
  • Experience in a collaborative team environment is required
  • Strong verbal and written communication skills
  • The ability to function independently in a fast paced, high-pressure environment
  • The ability to work flexible schedule including long hours, nights, weekends, and holidays
  • Ability to motivate, encourage and recognize exceptional performance
  • Previous experience within a sports, entertainment, or related field is preferred
  • Working Conditions

  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required

  • Required Skill Profession

    Information And Record Clerks



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Guest Services Potential: Insight & Career Growth Guide


    • Real-time Guest Services Jobs Trends in Austin, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Services in Austin, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 67855 jobs in United States and 754 jobs in Austin. This comprehensive analysis highlights market share and opportunities for professionals in Guest Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Guest Services Supervisor | Part Time | Moody Center Job?

      Great news! is currently hiring and seeking a Guest Services Supervisor | Part Time | Moody Center to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Oak View Group adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Guest Services Supervisor | Part Time | Moody Center Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Austin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Guest Services Supervisor | Part Time | Moody Center?

      Key qualifications for Guest Services Supervisor | Part Time | Moody Center typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Guest Services Supervisor | Part Time | Moody Center?

      To improve your chances of getting hired for Guest Services Supervisor | Part Time | Moody Center, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Guest Services Supervisor | Part Time | Moody Center Job Success
      Oak View Group interview tips for Guest Services Supervisor | Part Time | Moody Center

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Oak View Group's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Guest Services Supervisor | Part Time | Moody Center interview at Oak View Group, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Oak View Group's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Guest Services Supervisor | Part Time | Moody Center Positions

      Setting up job alerts for Guest Services Supervisor | Part Time | Moody Center is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!