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Guest Services Supervisor | Part-Time | Moody Center Job Opening In Austin – Now Hiring Oak View Group


Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Moody Center Arena.

This role requires a positive attitude, as well as a team-driven and proactive mindset.

Each member of this team is responsible for proving an exceptional level of service to our guests all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events.

This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule who desires a leadership role.

Position Details :

  • Part-time position
  • Shifts include nights, weekends, and holidays
  • This role pays an hourly rate of $20.

    Benefits for PT roles: 401(k) savings plan and 401(k) matching.

    This position will remain open until September 19, 2024

    About the Venue

    At Moody Center, we are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment.

    We believe our employees are our greatest assets.

    We will create a culture that empowers and inspires them to go above and beyond for our clients, patrons and community.

    Moody Center is the newest arena in Austin, Texas and finally gave the “Live Music Capital of the World” the world-class arena it deserves.

    Moody Center is a premiere 15,000+ seat venue to host the biggest artists and acts on the planet.

    Designed specifically for concerts, the new arena replaced the 43 year-old Frank Erwin Center and will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.

    In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.

    Visit to learn more.

    #BeATXcellent

    Responsibilities

  • Supervise team members throughout events including: assigning equipment, coordinating post assignments, scheduling breaks, and enforcing policies, procedures, and standards
  • Facilitate employee briefings pre and post event
  • Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
  • Process opening and closing paperwork
  • Understand, retain, and communicate safety and security measures
  • Engage with team members and guests in a positive and effective manner
  • Identify opportunities to create memorable experiences for team members and guests
  • Proactively welcome guests and assist with questions and requests
  • Ensure that Guest Services staff are engaged, upbeat, and delivers an exceptional guest experience
  • Provide accurate facility information with excellent customer service to guests
  • Provide critical and positive feedback to team members
  • Respond to and/or escalate guest complaints, concerns, and compliments
  • Reports any suspicious activity to supervisors and/or management
  • Other duties as assigned
  • Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time
  • Qualifications

    The qualifications listed below represent the credentials necessary to perform the essential functions of this position.

    To be successful in this position, an individual must be able to perform each essential duty satisfactorily.

    Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • 75% event availability commitment for April through July and 65% event availability commitment for August through December, event requirement is subject to change with notice
  • Minimum 2 years experience in any supervisory and/or leadership role
  • Experience in a customer service-based industry is required
  • Experience in a collaborative team environment is required
  • Strong verbal and written communication skills
  • The ability to function independently in a fast paced, high-pressure environment
  • The ability to work flexible schedule including long hours, nights, weekends, and holidays
  • Ability to motivate, encourage and recognize exceptional performance
  • Previous experience within a sports, entertainment, or related field is preferred
  • Working Conditions

  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Guest Services Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Oak View Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Guest Services Supervisor | Part Time | Moody Center Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Austin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Guest Services Supervisor | Part Time | Moody Center typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Guest Services Supervisor | Part Time | Moody Center Job Success

    Oak View Group interview tips for Guest Services Supervisor | Part Time | Moody Center

    Here are some tips to help you prepare for and ace your Guest Services Supervisor | Part Time | Moody Center job interview:

    Before the Interview:

    Research: Learn about the Oak View Group's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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