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Hardware Product Support Engineer Job Opening In Duluth – Now Hiring Trenton Systems


Job description

Description:

Position Summary


The Product Support Engineer provides technical support and information on Trenton products and their expected performance in response to customer calls and inquiries, and other duties as assigned.

Executes the necessary tests required to qualify new Trenton products throughout the engineering design phase and other test duties as required.

The Test Engineer will strive to satisfy the needs of customers, both internal and external, with on-time delivery and continuous improvement in quality, products, and services.


Product Support Engineer Essential Duties & Responsibilities 

  • Provide direct phone & e-mail support for Trenton customers & potential customers
  • Record specific customer information for each technical support call using appropriate database
  • Assist users in troubleshooting over the phone & via e-mail - providing expertise, along with BIOS & driver files to solve problems and reduce unnecessary RMAs
  • Inform Product Support Engineering Manager about anomalies that require Engineering investigation correction in manufacturing processing
  • Under supervision of Product Support Engineering Manager, configure systems to duplicate & troubleshoot customer problems
  • May contact other manufacturers’ support departments to help uninformed/unskilled Trenton customers
  • May support Engineering design and development efforts
  • Under supervision of Product Support Engineering Manager or Product Support Engineering Lead, perform required testing on Trenton products currently in development
  • Create test reports to define the performance of products currently in development
  • Escalate failures found during product development testing to appropriate engineer (s), Product Support Engineering Manager and Product Support Engineering Lead.
  • Attempt to identify improvements in efficiency in processes and improvements in services and products and provide input to continuous improvement team
  • Identify and manage risk in products, processes, and environment 


 PM21 


Requirements:

Product Support Engineer Job Requirements

  • Bachelor’s Degree or equivalent experience
  • 1-3 years of experience in computer test and support environment or equivalent
  • Thorough knowledge of personal computers and operating systems
  • Familiar with standard PC peripherals such as com-ports, parallel ports, hard disk drives and controllers, video controllers, network interfaces, keyboard & mouse controllers - as well as associated cables, power supplies and backplanes
  • Must be experienced with troubleshooting all aspects of PC operation - from problems turning on the initial display - to hardware & configuration-related aspects of system operation
  • Will acquire thorough knowledge of all released Trenton Systems products, including capabilities and limitations
  • Ability to learn new computer-related technologies and how they are tested/verified within the computer system
  • Understands/able to learn how to use test equipment such as oscilloscopes, multi-meters, logic analyzers, thermal chambers, etc., in a lab environment targeted at computer testing and validation.








PI27b14818e841-30511-37777743

Required Skill Profession

Engineers


  • Job Details

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Unlock Your Hardware Product Potential: Insight & Career Growth Guide


Real-time Hardware Product Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Hardware Product in Duluth, United States, highlighting market share and opportunities for professionals in Hardware Product roles.

37959 Jobs in United States
37959
29 Jobs in Duluth
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Download Hardware Product Jobs Trends in Duluth and United States

Are You Looking for Hardware Product Support Engineer Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trenton Systems adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Hardware Product Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Duluth. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Hardware Product Support Engineer?

Key qualifications for Hardware Product Support Engineer typically include Engineers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Hardware Product Support Engineer Job Success

Trenton Systems interview tips for Hardware Product Support Engineer

Here are some tips to help you prepare for and ace your Hardware Product Support Engineer job interview:

Before the Interview:

Research: Learn about the Trenton Systems's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Hardware Product Support Engineer interview at Trenton Systems, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trenton Systems's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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