Head of Enterprise Systems Engineering

Job description

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home.

Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

We are seeking a Head of Enterprise Systems Engineering to lead the teams responsible for the platforms and services that power our enterprise platform including billing, fulfillment, and customer account data systems, along with critical business systems such as ERP, CRM, and our HRIS.

Based out of our Austin, HQ, this role is accountable for the technical strategy, service delivery, and operational integrity of these mission-critical platforms.

These systems sit at the heart of our customer experience and revenue engine, supporting everything from product activation to invoicing, collections, B2B marketing, and financial reporting.

**What You'll Do**

+ Own the **architecture, strategy, and execution** of platforms that manage **billing, fulfillment, and customer account data** , ensuring they are reliable, scalable, and compliant.
+ Lead a cross-functional engineering organization delivering **core enterprise capabilities** that support customer onboarding, order fulfillment, entitlements, invoicing, payments, and account lifecycle management.
+ Oversee **end-to-end service delivery** , including uptime, SLAs, observability, incident management, and resolution across both internal operations and customer-facing production systems.
+ Ensure systems meet **SOX compliance** and audit readiness standards, particularly in support of revenue recognition, customer data integrity, and financial system integrations.
+ Drive **automation and orchestration** of key backoffice processes - including product provisioning, activation, billing workflows, and collections - to reduce manual intervention and latency.
+ Develop and maintain **platform capabilities** that enable new product development teams to integrate cleanly into billing and fulfillment systems with minimal friction.
+ Partner closely with stakeholders across Finance, Legal, Product, RevOps, and GTM to align engineering outcomes with business needs and regulatory obligations.
+ Set a high bar for **technical quality, operational rigor, and team culture** , fostering an environment of accountability, innovation, and continuous improvement.
+ Represent the engineering function at the executive level, contributing to company-wide planning, investment decisions, and cross-functional alignment.

**What You'll Bring**

+ 12+ years of engineering experience, with 7+ years in senior leadership roles managing teams responsible for **mission-critical backend platforms** .
+ Deep experience with **billing systems** , **fulfillment and provisioning pipelines** , and **CRM and ERP** in a production environment.
+ Demonstrated ownership of **end-to-end service delivery** , including uptime, incident response, vendor coordination, and production reliability.
+ Strong knowledge of **SOX and financial compliance requirements** , with experience building systems that support auditability and revenue controls.
+ Proven ability to lead and scale **internal platforms** that serve multiple product and business stakeholders.
+ **Executive-level communication** skills with a track record of partnering across Finance, Legal, Product, and Operations to deliver business-aligned outcomes.
+ Skilled in both setting long-term **technical strategy** and **guiding hands-on decisions** related to architecture, system design, and delivery tradeoffs.
+ Recognized as a **strong people leader** who can inspire teams, attract top talent, and foster a high-performing, mission-driven engineering culture.

**How We Reward You:**

We are committed to investing in the health and wellbeing of our employees and their families.

Our benefits programs include, but are not limited to:

+ Inclusive and Competitive medical, Rx, dental, and vision coverage
+ Family forming benefits
+ 13 Paid holidays
+ Flexible time off
+ 8 hours of paid Volunteer Time off
+ Immediate eligibility into Company 401(k) plan with 3.5% company match
+ Tuition Reimbursement program for degreed and non-degreed programs
+ 1:1 personalized Financial Planning Sessions
+ Student Debt Retirement Savings Match program
+ Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home.

And you’ll find your way home too.

At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates.

In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law.

In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

Required Skill Profession

Other General