Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Head of Fair and Responsible Banking.
United States Jobs Expertini

Urgent! Head of Fair and Responsible Banking Job Opening In San Francisco – Now Hiring SoFi

Head of Fair and Responsible Banking



Job description

The role

will also provide strategic direction, subject matter expertise, and oversight for the broader fair banking practices and consumer complaints.

 


This leader will partner with lines of business, compliance, risk and legal teams to proactively identify risks, provide credible challenge, and implement sustainable solutions.

The successful candidate will bring deep fair lending, responsible banking and complaints oversight regulatory expertise, analytical acumen, and a passion for embedding responsible banking concepts into financial products, services, and operations.


 


What you’ll do: 


Strategic Leadership



  • Develop and lead the bank’s Fair and Responsible Banking program, ensuring alignment with regulatory requirements, enterprise risk appetite, and core values

  • Serve as the enterprise subject matter expert on fair lending, UDAAP, and related consumer protection laws (e.g., ECOA, FHA, regulatory guidance)

  • Provide strategic and operational leadership to the Fair Lending Advisory, Fair Lending Analytics, Responsible Banking, and Complaints Management Oversight teams

  • Build, lead, and mentor a team of highly experienced compliance professionals and data scientists focused on all aspects of fair and responsible banking


 


Fair Lending Advisory



  • Maintain and execute the fair lending program

  • Lead a team of experienced fair lending officers to execute the program 

  • Act as subject matter expert to both the first and second lines, regarding fair lending risk and oversight expectations

  • Advise compliance, risk, product, credit, marketing, etc., teams on fair lending risks across the lending lifecycle

  • Design and execute the fair lending risk assessment

  • Design and execute fair-lending related review and monitoring activity 

  • Ensure appropriate and effective fair lending training across the organization


 


Fair Lending Analytics



  • Maintain and execute the fair lending analytics program

  • Lead a team of data scientists to execute the program

  • Act as subject matter expert to both the first and second lines regarding fair lending analytics and ongoing monitoring processes and oversight expectations

  • Oversee the use of advanced statistical and analytics tools to detect and monitor fair lending risk 


 


Responsible Banking



  • Maintain and execute the responsible banking program

  • Lead a team of responsible banking officers to execute the program 

  • Design and execute the responsible banking risk assessment

  • Act as subject matter expert to both the first and second lines regarding responsible banking risk and oversight expectations

  • Ensure appropriate and effective responsible banking training across the organization



Complaints Management



  • Oversee the enterprise complaints management program, ensuring robust intake, analysis, resolution, and escalation processes.

  • Analyze complaint trends to identify systemic issues and opportunities for product or service enhancements

  • Implement effective regulatory complaint response policies

  • Report findings to senior management and help drive root-cause remediation efforts



Governance, Reporting, and Regulatory Engagement



  • Prepare and present reports, metrics, and risk assessments to the Board, Risk Committees, and regulators

  • Lead responses to regulatory examinations, inquiries, and feedback related to fair and responsible banking and complaints oversight


 


What you’ll need:



  • Deep, applied knowledge of federal and state fair lending and consumer protection laws and regulations (e.g., ECOA, FHA, UDAAP, etc.)

  • 15+ years directly leading fair lending and responsible banking programs at mid to large sized national banks



  • 10+ years directly leading fair lending analytics teams

  • 10+ years applying fair lending concepts to mortgage products and processes (additional experience in the 1LOD preferred)

  • 10+ years applying fair lending concepts across multiple other products and processes (personal loans, student lending, card, auto) 

  • 10+ years applying responsible banking concepts across a broad range of banking and financial products and services 

  • 7+ years directly leading enterprise complaints  oversight programs and broad understanding of a range of associated regulations (Reg E, Reg Z, Reg DD, etc.)

  • Proven ability leading large, highly experienced, teams of compliance officers and data scientists 

  • Significant experience leading relationships with regulatory agencies (e.g., CFPB, OCC)



  • Strategic thinker with strong solutions-focused business acumen and ability to influence across all levels of the organization

  • Proven ability to  build collaborative relationships with cross-functional partners

  • Strong written and verbal communication skills.   

  • Comfortable presenting to and advising executive leadership and regulators

  • High integrity, ethical judgment, and commitment to advancing financial inclusion and fairness

  • Experience operating in a fast-paced, growth-oriented company


 


Nice to have:



  • Bachelor’s degree or advanced degree in related field

  • Experience working in a bank 1LOD

  • Certification in compliance or risk management (e.g., CRCM, CCEP, FRM).

Compensation and Benefits

The base pay range for this role is listed below.

Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. 

 

To view all of our comprehensive and competitive benefits, visit our  page!

Pay range: $182,400.00 - $313,500.00
Payment frequency: Annual
This role is also eligible for a bonus, long term incentives and competitive benefits.

More information about our employee benefits can be found in the link above.



Required Skill Profession

Operations Specialties Managers



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Head of Potential: Insight & Career Growth Guide


  • Real-time Head of Jobs Trends in San Francisco, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Head of in San Francisco, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 51885 jobs in United States and 1557 jobs in San Francisco. This comprehensive analysis highlights market share and opportunities for professionals in Head of roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Head of Fair and Responsible Banking Job?

    Great news! is currently hiring and seeking a Head of Fair and Responsible Banking to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SoFi adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Head of Fair and Responsible Banking Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in San Francisco. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Head of Fair and Responsible Banking?

    Key qualifications for Head of Fair and Responsible Banking typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Head of Fair and Responsible Banking?

    To improve your chances of getting hired for Head of Fair and Responsible Banking, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Head of Fair and Responsible Banking Job Success
    SoFi interview tips for Head of Fair and Responsible Banking

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the SoFi's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Head of Fair and Responsible Banking interview at SoFi, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SoFi's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Head of Fair and Responsible Banking Positions

    Setting up job alerts for Head of Fair and Responsible Banking is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!