Head of Global Sales Field Operations

Job description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.

Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light.

You won't have to look to find growth opportunities—ready or not, they'll find you.

From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business.

Join over 5,000 people across the globe who think that's work worth doing.

Head of Global Sales Field Operations

Why We Have This Role

We are seeking an accomplished and strategic leader to head Global Sales Field Operations.

This role will oversee a distributed team of sales operations experts embedded across our sales regions worldwide.

The leader will drive operational excellence, enable regional execution, and ensure alignment between global strategy and local market execution.

How You'll Find Success

• Strategic vision that aligns with business success outcomes
• Operational rigor to ensure efficient and scalable processes
• Hands-on execution skills to drive initiatives from concept to completion
• Strong influence and communication skills to engage cross-functional stakeholders
• Leadership ability to guide and support global and regional teams effectively
• Expertise in implementing scalable solutions that support revenue growth
• Collaborative mindset to work across departments and regions

How You'll Grow

• Build on your deep expertise in revenue and GTM operations by leading a global, multi-functional team covering sales, BDR, CS, marketing analytics, and enablement, expanding your scope beyond sales operations alone.
• Further refine your skills in designing and scaling transformative global forecasting, pipeline management, and sales enablement frameworks that deliver exceptional operational precision and quota attainment.
• Enhance your strategic leadership by driving global GTM rhythm of business, change management, and cross-regional alignment, while managing high-visibility initiatives with executive stakeholders.
• Grow your capabilities in global program and event management through overseeing impactful global sales kickoff events and leadership forums that unify and energize regional teams.
• Expand your strategic impact by owning integrations and operational foundations for mergers & acquisitions and new business units, strengthening your ability to lead complex, cross-functional initiatives at scale.

Things You'll Do

• 
  Global Leadership: Lead and develop a team of regional sales operations leaders and analysts across all geographies, ensuring consistent standards while empowering local adaptation.
• 
  Sales Planning & Coverage: Partner with Sales, Finance, and GTM leadership to design, implement, and operationalize sales segmentation, territory design, and coverage models aligned to company growth strategies.
• 
  Forecasting & Pipeline Management: Drive global discipline around forecasting, pipeline quality, and sales process adherence, ensuring consistency across regions.
• 
  Sales Performance Management: Define and implement frameworks for sales performance tracking, quota deployment, compensation alignment, and productivity metrics.
• 
  Enablement Partnership: Collaborate with Sales Enablement to ensure field readiness, impactful training, and effective rollout of GTM motions.
  Sales Data, Planning, & Systems: Partner with IT, Business Systems and GTM Insights and Analytics team to ensure CRM data integrity, reporting accuracy, and scalable tool adoption across regions.
• 
  Change Leadership: Serve as the connective tissue between global GTM strategy and field execution, ensuring change management is effectively localized and adopted.
• 
  Executive Partnership: Act as a trusted advisor to senior sales and business leaders, providing insights and recommendations to accelerate growth and improve sales execution.

What We're Looking For On Your Resume

• 12+ years of progressive experience in Sales Operations, GTM Operations, or Revenue Operations, including 5+ years leading global or multi-regional teams.
• Deep expertise in sales planning, forecasting, performance management, and GTM operational best practices.
• Proven success in scaling operational processes across multiple geographies and sales motions (Enterprise, Mid-Market, SMB, Channel).
• Strong leadership skills with the ability to inspire, coach, and develop a global team.
• Exceptional cross-functional collaboration and executive communication skills.
• Analytical mindset with strong data interpretation and storytelling abilities.
• Experience with Salesforce (or equivalent CRM), sales analytics platforms, and GTM technology stacks.

What You Should Know About This Team

• Opportunity to shape the future of a global GTM operations organization.
• High visibility with executive leadership and significant impact on company growth trajectory.
• A culture of collaboration, innovation, and operational excellence.

Our Team's Favorite Perks and Benefits

• Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
• Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and more.
• Q Mentor Program: Looking to grow in your career?
  
  Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.

For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals.

As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers