Head of Platform Infrastructure

Job description

We are Rokt, a hyper-growth ecommerce leader.

Rokt unlocks real-time relevance in the Transaction Moment™, powering over 6.5 billion transactions annually for 400M+ customers across the world’s leading companies.

Our AI-powered Rokt Brain and scalable infrastructure give marketers and developers unmatched ability to personalize ecommerce experiences at scale.

The Rokt engineering team builds intelligent infrastructure and platforms that power mission-critical services.

At this scale, excellence in reliability, performance, and developer experience is non-negotiable.

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability.

Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Head of Platform Infrastructure

Target total compensation ranges from $435,000 - $650,000, including a fixed annual salary of $285,000 - $340,000, an employee equity plan grant, and world-class benefits.

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

Rokt is hiring a Head of Platform Infrastructure to define and lead the vision, strategy, development, and scaling of our technology platforms.

Reporting to the CTO, you will play a pivotal role in ensuring the robustness, scalability, and security of our infrastructure, enabling innovation across all product lines and ensuring exceptional user experiences.

This is a senior leadership position that requires a deep technical background, exceptional leadership skills, and a strategic mindset. 

As Rokt continues to expand globally, processing billions of real-time events across mission-critical customer experiences, we need a leader to scale the platform that powers it all.

You'll be responsible for building the infrastructure that enables rapid iteration, global reliability, and developer happiness.

This role requires substantial operational experience in a large-scale, cloud-based, high-reliability, always-on environment.

The team will manage all infrastructure at Rokt.

What You’ll Do:

• Build, lead and scale a high performing 20+ person team in a fast growth environment.
• Lead from the front.
  
  You’ll be expected to roll up your sleeves and get your hands dirty for a while.
• Own Rokt’s core platform infrastructure capabilities: compute, networking, CI/CD, observability, messaging, and service mesh.
• Design and evolve our fault-tolerant infrastructure spanning AWS and GCP, optimizing for compliance, resilience, and developer agility.
• Own cloud efficiency and cost optimization strategies across environments.
• Lead the strategy and operations of our Kafka-based event-driven platform, handling 20B+ messages daily
• Monitor, assess, and report on the platform's health, including its performance, reliability, and security, using relevant key performance indicators (KPIs).
  
  Provide regular platform health and progress updates to senior leadership.
• Drive strategic platform initiatives in collaboration with engineering leadership to achieve their team’s goals.
• Introduce AI/ML-powered infrastructure automation for predictive scaling, alerting, and anomaly detection.
• Recruit top talent to expand and develop Rokt’s infrastructure.

Requirements

About You

• Minimum of 5 years' senior leadership experience in platform engineering, infrastructure, or cloud services 
• Minimum of 8 years' experience leading software engineering teams.
• Demonstrated ability to lead teams in the development of high-volume transaction processing solutions within distributed systems.
• Experience developing in a modern programming language.
  
  (C#, Java, Python, Golang)
• Experience in leading incident management and building infrastructure on public cloud technologies at scale

Deep expertise in:

• Cloud infrastructure (AWS + GCP)
• Kubernetes, Istio, Karpenter, etc
• Kafka, Pulsar, or similar event streaming platforms
• Infrastructure-as-code (Terraform)
• CI/CD and secure software delivery pipelines

• Must possess outstanding communication skills and have the ability to effectively influence stakeholders across engineering, product, and executive levels.
• A builder’s mindset: energized by complexity, passionate about velocity, and obsessed with user (developer) experience.

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond.

Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn.

We work together as one aligned team never letting egos get in the way of brilliant ideas.

We value diversity, transparency, and smart humble people who enjoy building a disruptive business together.

We pride ourselves on being a force for good as we make the world better. 

About the Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder.
  
  Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office.
  
  
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and great health benefits for you and your dependents.
  
  
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together.

We love spending time together and are in the office most days (teams are in the office 4 days per week).

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent.

Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.

Required Skill Profession

Operations Specialties Managers