Health Operations Analyst

Job description

Health Operations Analyst, L11

Location: Austin, TX


Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability.

We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.


The Health Operations Analyst impacts the team by acting as a liaison between Operations and Technical support by triaging escalations, investigating system issues, documenting and tracking cases, collaborating with technology and the development teams, providing guidance and workarounds, and analyzing trends.


Responsibilities include:
+ Triage Escalations: Review, assess and prioritize technical issues escalated by operations teams
+ Investigate system issues: Perform root cause analysis, trouble shoot errors, and identify patterns in system behavior
+ Document and track cases: Maintain accurate records of reported issues, investigation steps, and resolution in a ticketing system
+ Collaborate with technology and development teams: Work with technical teams to escalate complex issues, test fixes and validate resolutions
+ Provide Guidance and workarounds: Assist operations teams by offering interim solutions while long-term fixes are implemented
+ Analyze trends: Identify recurring system issues and recommend improvements to prevent future escalations
+ Communicate effectively: Ensure business end users and stakeholders are informed of issue status, expected resolutions, and any required follow up actions



Basic Qualifications:
+ Minimum of 1 year of experience with healthcare providers



Preferred Qualifications:
+ Minimum of 1 year of experience with Microsoft Office Suite to include Excel, Word, PowerPoint, and Outlook 
+ MS Excel to include reporting, VLOOKUP, and pivot tables
+ Provider Data Management
+ Familiarity with enrollment systems, CRM platforms, or similar enterprise applications



Professional Qualifications:
+ Strong problem-solving skills
+ Ability to work collaboratively across multi-functional team
+ Proven ability to work independently and as a team member
+ Good communication skills to include written/oral and interpersonal skills
+ Good organizational, multi-tasking, and time management skills




Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

(https://www.accenture.com/us-en/careers/local/total-rewards)


Role Location Hourly Salary Range

California $21.97 to $49.57

Cleveland $20.34 to $39.66

Colorado $21.97 to $42.84

District of Columbia $23.37 to $45.63

Illinois $20.34 to $42.84

Maryland $21.97 to $42.84

Massachusetts $21.97 to $45.63

Minnesota $21.97 to $42.84

New York/New Jersey $20.34 to $49.57

Washington $23.37 to $45.63

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50)

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Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Further, at Accenture a criminal conviction history is not an absolute bar to employment.



The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees.

If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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Required Skill Profession

Other General