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Help Center/Customer Support Production Ops Program Manager Job Opening In Sunnyvale – Now Hiring US Tech Solutions, Inc.


Job description

Description:

  • We are seeking a Help Center/Customer Support Production Ops Program Manager to join Client’s Content Innovation and Operations team.

  • This role will lead day-to-day program operations and process coordination for the creation and delivery of multimedia assets, including video, animations, GIFs, and newsletters.

  • The role will serve as the key liaison between content strategists, production vendors, and internal stakeholders.

  • This role plays a critical part in executing Help Center’s support content strategy and video outreach through official support channels.


 

Key Responsibilities:


  • Own and drive the end-to-end multimedia content lifecycle, including request intake, budgeting, scheduling, tracking deliverables, and final publication.

  • Act as a point of contact for support-related content escalations and production delays; partner with vendors and stakeholders to resolve issues promptly and effectively.

  • Manage vendor relationships: Coordinate with production partners on asset creation, script and storyboard reviews, delivery timelines, and escalations.

  • Implement and refine Standard Operating Procedures (SOPs) for multimedia workflows, quality checks, and compliance (e.g., accessibility standards).

  • Support tooling initiatives: Program-manage tool evaluations, scoring rubrics, process improvements, and feedback loops with vendors.

  • Drive monthly internal communications, including a video newsletter and written team updates.

  • Prioritize and manage incoming multimedia requests from content strategists across various product areas.

  • Ensure consistent branding and visual style guides are integrated into all multimedia assets in alignment with evolving marketing standards.

  • Provide operational support for metrics reporting and stakeholder communications.


 

Experience (Mandatory):


  • 5–7 years of program management experience, ideally within content, media production, or operations.

  • Proven experience managing video or multimedia production workflows, including coordination with production vendors.

  • Experience working within customer support or help center environments, including managing and resolving escalations tied to customer-impacting content.

  • Strong project management capabilities: milestone tracking, stakeholder engagement, and managing multiple concurrent requests.

  • Proficient in using standard productivity and collaboration tools to document and communicate progress.

  • Excellent communication skills, both written and verbal, for cross-functional collaboration and updates.

  • Experience maintaining compliance-driven content or operational programs (e.g., accessibility initiatives).


 

Experience (Desired):


  • Experience in content operations, content strategy, or customer support organizations.

  • Exposure to tools used in media production, editorial evaluation, or content workflow assessments.

  • Background in agency environments with varied client portfolios and tight deliverables.

  • Understanding of video localization workflows and requirements (voiceover, language versions, etc.).

  • Basic knowledge of multimedia style guides and branding practices.


 

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit .

 

US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Required Skill Profession

Other Office And Administrative Support Workers


  • Job Details

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Unlock Your Help Center Potential: Insight & Career Growth Guide


Real-time Help Center Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Center in Sunnyvale, United States, highlighting market share and opportunities for professionals in Help Center roles.

40935 Jobs in United States
40935
68 Jobs in Sunnyvale
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Download Help Center Jobs Trends in Sunnyvale and United States

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at US Tech Solutions, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Help Center/Customer Support Production Ops Program Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sunnyvale. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Center/Customer Support Production Ops Program Manager?

Key qualifications for Help Center/Customer Support Production Ops Program Manager typically include Other Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Help Center/Customer Support Production Ops Program Manager Job Success

US Tech Solutions, Inc. interview tips for Help Center/Customer Support Production Ops Program Manager

Here are some tips to help you prepare for and ace your Help Center/Customer Support Production Ops Program Manager job interview:

Before the Interview:

Research: Learn about the US Tech Solutions, Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Center/Customer Support Production Ops Program Manager interview at US Tech Solutions, Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the US Tech Solutions, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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