Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
· Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
· Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.
· Interfaces with other platforms from bothhardware and software perspectives.
· Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.
· Responds verbally and in writing to questionsand concerns.
· Performs other duties as assigned.
· Strong experience supporting Windows 11
· Experience with file server management, activedirectory, GPO settings.
· Travel is required
Skill | Required / Desired | Amount | of Experience |
| Diagnoses, analyzes, and resolves issues for customers across multiple technological domains | Required | 3 | Years |
| Strong experience supporting Windows 11 | Required | 3 | Years |
| Experience with file server management, active directory, GPO settings | Required | 3 | Years |
| Very extensive knowledge with Windows 11, active directory, GPO settings | Required | 3 | Years |
| Demonstrates strong technical proficiency in operating systems (Windows, macOS) | Required | 3 | Years |
| Experience with the Service Now IT service management application. | Required | 3 | Years |