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Urgent! Help Desk Analyst Job Opening In Alexandria – Now Hiring Systems Engineering Solutions Corporation
Years of Experience: 3 years of experience
Education Requirements: Bacehlor's degree in IT, Computer Science, or related discipline
Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering.
Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.
Position Description: Responds to end-user requests for technical assistance by phone, email, or ServiceNow system.
Responsibilities:
· Serves as the first point of contact for government end users and external partners, providing technical assistance via phone, email, voicemail, and self-service portals.
· Troubleshooting and resolving common software, account, and connectivity issues, escalating complex incidents to Tier 2, and maintaining accurate ticketing in ServiceNow.
· Supports productivity applications, remote connectivity tools, and contribute to knowledge management to enhance first-call resolution and user self-service.
· Responsible for initial troubleshooting and incident identification/documentation for tickets assigned within required SLAs.
· Escalates more complex problems to Tier 2 for support.
· Utilize knowledge-based articles to support troubleshooting.
· Provide courteous, professional, and timely communication to users.
· Set user expectations for issue resolution and follow up to ensure satisfaction.
Requirements
Required Skills:
· Bachelor’s degree in IT, Computer Science, or related discipline or two additional years of experience if no degree
· 3+ years of help desk or related experience
· Public trust security clearance
Preferred Skills
· CompTIA A+*, HDI Desktop Support Technician*, ITIL v4 Foundations* are preferred
Soft Skills:
· Organizational Skills: Can plan and prioritize work.
Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard.
Good attention to detail.
· Team Work: Able to enthuse and maintain project interest.
Comfortable working both individually and as part of a team.
Prepared to challenge ideas within a group in a constructive way.
· Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing.
Able to present ideas in a variety of ways depending upon audience and context.
Excellent active listening skills.
· Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
· Results oriented: Able to drive things forward regardless of personal interest in the task.
Benefits
SES provides a competitive salary and the following benefits:
+ Medical
+ Dental
+ Vision
+ AD&D
+ STD
+ LTD
+ Company paid Life Insurance
+ 401k with employer contribution
+ Paid Time Off
+ Pet Insurance
✨ Smart • Intelligent • Private • Secure
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Alexandria, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Alexandria, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7331 jobs in United States and 22 jobs in Alexandria. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Systems Engineering Solutions Corporation is currently hiring and seeking a Help Desk Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Analyst Jobs Alexandria.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Systems Engineering Solutions Corporation adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Analyst Jobs United States varies, but the pay scale is rated "Standard" in Alexandria. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Analyst interview at Systems Engineering Solutions Corporation, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Systems Engineering Solutions Corporation's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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