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Help Desk Analyst Job Opening In Alexandria – Now Hiring Systems Engineering Solutions Corporation


Job description

Years of Experience: 3 years of experience

Education Requirements: Bacehlor's degree in IT, Computer Science, or related discipline


Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering.

Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.


Position Description: Responds to end-user requests for technical assistance by phone, email, or ServiceNow system.
Responsibilities:

· Serves as the first point of contact for government end users and external partners, providing technical assistance via phone, email, voicemail, and self-service portals.



· Troubleshooting and resolving common software, account, and connectivity issues, escalating complex incidents to Tier 2, and maintaining accurate ticketing in ServiceNow.



· Supports productivity applications, remote connectivity tools, and contribute to knowledge management to enhance first-call resolution and user self-service.

· Responsible for initial troubleshooting and incident identification/documentation for tickets assigned within required SLAs.

· Escalates more complex problems to Tier 2 for support.

· Utilize knowledge-based articles to support troubleshooting.

· Provide courteous, professional, and timely communication to users.

· Set user expectations for issue resolution and follow up to ensure satisfaction.

Requirements

Required Skills:

· Bachelor’s degree in IT, Computer Science, or related discipline or two additional years of experience if no degree

· 3+ years of help desk or related experience

· Public trust security clearance


Preferred Skills

· CompTIA A+*, HDI Desktop Support Technician*, ITIL v4 Foundations* are preferred
Soft Skills:

· Organizational Skills: Can plan and prioritize work.

Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard.

Good attention to detail.

· Team Work: Able to enthuse and maintain project interest.

Comfortable working both individually and as part of a team.

Prepared to challenge ideas within a group in a constructive way.



· Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing.

Able to present ideas in a variety of ways depending upon audience and context.

Excellent active listening skills.

· Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.



· Results oriented: Able to drive things forward regardless of personal interest in the task.


Benefits

SES provides a competitive salary and the following benefits:


+ Medical

+ Dental

+ Vision

+ AD&D

+ STD

+ LTD

+ Company paid Life Insurance

+ 401k with employer contribution

+ Paid Time Off

+ Pet Insurance


Required Skill Profession

Other General


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Alexandria, United States, highlighting market share and opportunities for professionals in Help Desk roles.

7116 Jobs in United States
7116
22 Jobs in Alexandria
22
Download Help Desk Jobs Trends in Alexandria and United States

Are You Looking for Help Desk Analyst Job?

Great news! is currently hiring and seeking a Help Desk Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Systems Engineering Solutions Corporation adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Help Desk Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Alexandria. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk Analyst?

Key qualifications for Help Desk Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Help Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Help Desk Analyst Job Success

Systems Engineering Solutions Corporation interview tips for Help Desk Analyst

Here are some tips to help you prepare for and ace your Help Desk Analyst job interview:

Before the Interview:

Research: Learn about the Systems Engineering Solutions Corporation's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk Analyst interview at Systems Engineering Solutions Corporation, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Systems Engineering Solutions Corporation's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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