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Urgent! Help Desk Analyst - Application Support Job Opening In Trenton – Now Hiring Sunrise Systems
Title: Help Desk Analyst - Application Support
Duration: 1 year
Location: Trenton, NJ (100% onsite)
Internal reference number: 25-05767
Provide Application Support to agency users.
Note: Candidate will initially need to work onsite 5 days/ week.
Eventually, this will move to a hybrid; 3 days onsite, 2 days remote
Excellent Communication Skills Required.
Note 35-hour work week.
We are seeking a motivated and detail-oriented contractor to provide application support to our users.
Training will be given to provide CRM Dynamics 365 User Assistance.
The ideal candidate will have help desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service.
Key Responsibilities:
Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations.
Assist customers with portal renewal registrations, ensuring a smooth and efficient process.
Maintain a friendly and professional demeanor while communicating with users,
fostering positive relationships.
Collaborate with team members to share knowledge and strategies for resolving user issues.
Document user interactions and resolutions, contributing to a comprehensive knowledge base.
Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency.
Conduct basic training sessions for users on CRM functionalities and best practices.
Demonstrate independence in problem-solving while being a supportive team player.
Resolving help desk tickets for various computer and user-related issues.
Qualifications:
Proven help desk experience, preferably in a CRM environment.
Familiarity with CRM Dynamics 365 and its functionalities.
Strong troubleshooting skills and the ability to analyze and resolve user issues effectively.
Excellent communication skills, both verbal and written.
Detail-oriented with a focus on accuracy and quality in all tasks.
Ability to multitask and prioritize effectively in a dynamic environment.
A friendly, responsible attitude and a commitment to providing outstanding user support.
Background in Windows 11, including system navigation and troubleshooting.
Experience in network troubleshooting and resolving connectivity issues.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Trenton, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Trenton, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7331 jobs in United States and 11 jobs in Trenton. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sunrise Systems is currently hiring and seeking a Help Desk Analyst Application Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Analyst Application Support Jobs Trenton.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sunrise Systems adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Analyst Application Support Jobs United States varies, but the pay scale is rated "Standard" in Trenton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Analyst Application Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Analyst Application Support interview at Sunrise Systems, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sunrise Systems's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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