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Help Desk Analyst - Application Support Job Opening In Trenton – Now Hiring Sunrise Systems


Job description

Title: Help Desk Analyst - Application Support

Duration: 1 year

Location: Trenton, NJ (100% onsite)

Internal reference number: 25-05767


Provide Application Support to agency users.



Note: Candidate will initially need to work onsite 5 days/ week.

Eventually, this will move to a hybrid; 3 days onsite, 2 days remote



Excellent Communication Skills Required.

Note 35-hour work week.


We are seeking a motivated and detail-oriented contractor to provide application support to our users.

Training will be given to provide CRM Dynamics 365 User Assistance.

The ideal candidate will have help desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service.


Key Responsibilities:


Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations.

Assist customers with portal renewal registrations, ensuring a smooth and efficient process.

Maintain a friendly and professional demeanor while communicating with users,

fostering positive relationships.

Collaborate with team members to share knowledge and strategies for resolving user issues.

Document user interactions and resolutions, contributing to a comprehensive knowledge base.

Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency.

Conduct basic training sessions for users on CRM functionalities and best practices.

Demonstrate independence in problem-solving while being a supportive team player.

Resolving help desk tickets for various computer and user-related issues.


Qualifications:


Proven help desk experience, preferably in a CRM environment.

Familiarity with CRM Dynamics 365 and its functionalities.

Strong troubleshooting skills and the ability to analyze and resolve user issues effectively.

Excellent communication skills, both verbal and written.

Detail-oriented with a focus on accuracy and quality in all tasks.

Ability to multitask and prioritize effectively in a dynamic environment.

A friendly, responsible attitude and a commitment to providing outstanding user support.

Background in Windows 11, including system navigation and troubleshooting.

Experience in network troubleshooting and resolving connectivity issues.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Trenton, United States, highlighting market share and opportunities for professionals in Help Desk roles.

7311 Jobs in United States
7311
10 Jobs in Trenton
10
Download Help Desk Jobs Trends in Trenton and United States

Are You Looking for Help Desk Analyst Application Support Job?

Great news! is currently hiring and seeking a Help Desk Analyst Application Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sunrise Systems adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Help Desk Analyst Application Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Trenton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk Analyst Application Support?

Key qualifications for Help Desk Analyst Application Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Help Desk Analyst Application Support?

To improve your chances of getting hired for Help Desk Analyst Application Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Help Desk Analyst Application Support Job Success

Sunrise Systems interview tips for Help Desk Analyst   Application Support

Here are some tips to help you prepare for and ace your Help Desk Analyst Application Support job interview:

Before the Interview:

Research: Learn about the Sunrise Systems's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk Analyst Application Support interview at Sunrise Systems, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sunrise Systems's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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