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Urgent! Help Desk Analyst Job Opening In Cary – Now Hiring Accentuate Staffing

Help Desk Analyst



Job description

Responsibilities:

  • Must have significant experience with Active Directory, SCCM, and Exchange.
  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Troubleshoot and resolve basic hardware, software, and network issues.
  • Log, track, and update support tickets in the help desk system.
  • Provide support for Windows/Mac operating systems, Microsoft Office Suite, printers, and other standard IT equipment.
  • Escalate unresolved issues to Level 2 or appropriate support teams.
  • Follow up with users to ensure issues are resolved and provide status updates.
  • Assist with user account administration (password resets, access permissions).
  • Maintain knowledge base articles and documentation for common issues.
  • Ensure adherence to IT policies, procedures, and security practices.
  • Requirements:

  • Associate’s or Bachelor’s degree in IT or related field preferred.
  • Experience in IT support or a customer service-related technical role.
  • Basic understanding of computer systems, mobile devices, and other tech products.
  • Familiarity with help desk software (e.g., ServiceNow, Zendesk, or similar) is a plus.
  • Strong communication and interpersonal skills.
  • Ability to diagnose and resolve basic technical issues.
  • Patience and the ability to remain calm in stressful situations.
  • Willingness to learn and grow within the IT support field.
  • Preferred Qualifications:CompTIA A+, ITIL Foundation, or similar certification.Experience with Active Directory and Office 365 administration.Knowledge of remote support tools (e.g., TeamViewer, Remote Desktop).

  • Required Skill Profession

    Computer Occupations



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      Unlock Your Help Desk Potential: Insight & Career Growth Guide


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      Accentuate Staffing  interview tips for Help Desk Analyst

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