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Help Desk Analyst Job Opening In Huntington Beach – Now Hiring Byram Healthcare


Job description

POSITION SUMMARY
Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls/day with regard to all areas of IT infrastructure and applications, works with various internal support groups to escalate complex high priority/high impact issues, as well as ensure a high degree of customer service and customer focus
ESSENTIAL JOB FUNCTIONS: 
Answers and resolves inbound incidents at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 5 days a week.
Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.
Translates complex, technical concepts into easy to understand language to assist non-technically oriented customers.
Demonstrates a highly developed sense of integrity and commitment to customer satisfaction.
Diagnoses hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN and VPN access in a Windows 7 environment, offering a variety of level 1 solutions over the phone.

Using remote control tools assists customers when needed.
Troubleshoots corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed;  provides feedback on technical documentation for publication in Knowledge Base.
Monitors the help desk queue and ensures tickets are resolved before the exceeded target completion date/time, or to the customer's satisfaction.
Accurately, quickly, and typing efficiently records all interactions with customers in an incident management tracking tool.
Anticipates customer needs and proactively identifies solutions.
Meets or exceeds statistical metrics regarding; ticket and call quality (accuracy), first call resolution, schedule adherence, and call handle time.
Adheres to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems.
Escalates high priority, high impact issues to the internal support teams.
Adheres to a strongly regimented schedule (start/end times, lunches, breaks, off phone time, etc.).
SUPPLEMENTAL JOB FUNCTIONS:  
Performs additional duties as directed.
EDUCATION & EXPERIENCE REQUIRED:  
BA/BS degree, preferably in Computer Science, or equivalent experience is preferred
3+ years of related Technical Support, Help Desk, or Service Desk experience in an IT setting
Experience working with a knowledge base or knowledge tool
Experience using and supporting IP phone systems
Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone
Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices
Experience in a large corporate environment
KNOWLEDGE SKILLS & ABILITIES:
Working knowledge of Active Directory
Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
Able to work in a team oriented, collaborative environment with a strong customer service focus
Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment
Able to build rapport with a variety of personality types and users at all levels
Able to communicate to and work with senior management and end users
Strong working knowledge of remote access security techniques and products
Email architecture, services and protocols, Outlook configurations
Citrix, VPN Client and Web
Familiarity with Blackberry, iPhone, Android, and airCard/hotspot mobile devices TCP/IP, internet, intranet, Cisco VPN and firewall technologies
Exposure to or knowledge of ITIL practices
Effective candidates will have shown at least two years of experience resolving technical issues over the phone, demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical customers.

Required Skill Profession

Computer Occupations


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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Huntington Beach, United States, highlighting market share and opportunities for professionals in Help Desk roles.

7312 Jobs in United States
7312
99 Jobs in Huntington Beach
99
Download Help Desk Jobs Trends in Huntington Beach and United States

Are You Looking for Help Desk Analyst Job?

Great news! is currently hiring and seeking a Help Desk Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Byram Healthcare adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Help Desk Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Huntington Beach. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk Analyst?

Key qualifications for Help Desk Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Help Desk Analyst?

To improve your chances of getting hired for Help Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Help Desk Analyst Job Success

Byram Healthcare interview tips for Help Desk Analyst

Here are some tips to help you prepare for and ace your Help Desk Analyst job interview:

Before the Interview:

Research: Learn about the Byram Healthcare's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk Analyst interview at Byram Healthcare, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Byram Healthcare's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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