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Urgent! Help Desk Analyst I | Tier 1 Technical Support Job Opening In Des Moines – Now Hiring Robert Half Technology
Description We are looking for a skilled Help Desk Analyst I to provide Tier 1 technical support for our team in Des Moines, Iowa.
In this role, you will assist with troubleshooting hardware, software, and network connectivity issues while offering exceptional customer service to internal users.
This is a Contract-to-Permanent position, offering an opportunity to grow your technical expertise in a dynamic work environment.
Responsibilities:
• Deliver Tier 1 help desk support, addressing user inquiries and resolving technical issues efficiently.
• Troubleshoot hardware problems, including diagnosing and repairing computer systems and peripherals.
• Provide software support, including installing, uninstalling, and offering basic guidance on internal applications.
• Manage user accounts within a hybrid Active Directory environment, including password resets, account unlocks, and access rights adjustments.
• Resolve Office 365-related issues, ensuring smooth operation of applications and user accounts.
• Address network connectivity problems, including troubleshooting IP configurations and basic Cisco Meraki network setups.
• Utilize the Freshdesk ticketing system or similar platforms to track, prioritize, and resolve approximately 475 tickets per month.
• Assist with the internal document management system, offering training and support during system upgrades and transitions.
• Learn and provide support for Citrix, Cisco Meraki switches, and Cisco firewalls as needed, with training provided.
• Collaborate with team members to ensure timely resolution of technical issues and maintain high user satisfaction.
Requirements • At least 2 years of experience in a Tier 1 technical support or help desk role.
• Proficiency in troubleshooting hardware, software, and basic network issues.
• Familiarity with Active Directory, including password resets and user account management.
• Experience supporting Microsoft Office 365 applications.
• Ability to handle a high volume of service tickets efficiently, using platforms like Freshdesk or similar.
• Basic knowledge of network troubleshooting, including IP configurations and connectivity issues.
• Strong communication and customer service skills to effectively assist internal users.
• Willingness to learn and adapt to new technologies, including Citrix, Cisco Meraki, and Cisco firewalls.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed.
We provide access to top jobs, competitive compensation and benefits, and free online training.
Stay on top of every opportunity - whenever you choose - even on the go.
Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half.
An Equal Opportunity Employer.
M/F/Disability/Veterans.
By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Des Moines, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Des Moines, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7311 jobs in United States and 51 jobs in Des Moines. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Robert Half Technology is currently hiring and seeking a Help Desk Analyst I | Tier 1 Technical Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Analyst I | Tier 1 Technical Support Jobs Des Moines.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robert Half Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Analyst I | Tier 1 Technical Support Jobs United States varies, but the pay scale is rated "Standard" in Des Moines. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Analyst I | Tier 1 Technical Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Help Desk Analyst I | Tier 1 Technical Support interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robert Half Technology's products or services and be prepared to discuss how you can contribute to their success.
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