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Help Desk Analyst I | Tier 1 Technical Support Job Opening In Des Moines – Now Hiring Robert Half Technology

Help Desk Analyst I | Tier 1 Technical Support

    United States Jobs Expertini Expertini › United States › Jobs › Des Moines › Other General › Help Desk Analyst I | Tier 1 Technical Support

Job description

Description We are looking for a skilled Help Desk Analyst I to provide Tier 1 technical support for our team in Des Moines, Iowa.

In this role, you will assist with troubleshooting hardware, software, and network connectivity issues while offering exceptional customer service to internal users.

This is a Contract-to-Permanent position, offering an opportunity to grow your technical expertise in a dynamic work environment.

Responsibilities:
• Deliver Tier 1 help desk support, addressing user inquiries and resolving technical issues efficiently.
• Troubleshoot hardware problems, including diagnosing and repairing computer systems and peripherals.
• Provide software support, including installing, uninstalling, and offering basic guidance on internal applications.
• Manage user accounts within a hybrid Active Directory environment, including password resets, account unlocks, and access rights adjustments.
• Resolve Office 365-related issues, ensuring smooth operation of applications and user accounts.
• Address network connectivity problems, including troubleshooting IP configurations and basic Cisco Meraki network setups.
• Utilize the Freshdesk ticketing system or similar platforms to track, prioritize, and resolve approximately 475 tickets per month.
• Assist with the internal document management system, offering training and support during system upgrades and transitions.
• Learn and provide support for Citrix, Cisco Meraki switches, and Cisco firewalls as needed, with training provided.
• Collaborate with team members to ensure timely resolution of technical issues and maintain high user satisfaction.

Requirements • At least 2 years of experience in a Tier 1 technical support or help desk role.
• Proficiency in troubleshooting hardware, software, and basic network issues.
• Familiarity with Active Directory, including password resets and user account management.
• Experience supporting Microsoft Office 365 applications.
• Ability to handle a high volume of service tickets efficiently, using platforms like Freshdesk or similar.
• Basic knowledge of network troubleshooting, including IP configurations and connectivity issues.
• Strong communication and customer service skills to effectively assist internal users.
• Willingness to learn and adapt to new technologies, including Citrix, Cisco Meraki, and Cisco firewalls.

Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training.

Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half.

An Equal Opportunity Employer.

M/F/Disability/Veterans.

By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

Required Skill Profession

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Des Moines, United States, highlighting market share and opportunities for professionals in Help Desk roles.

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51 Jobs in Des Moines
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Are You Looking for Help Desk Analyst I | Tier 1 Technical Support Job?

Great news! is currently hiring and seeking a Help Desk Analyst I | Tier 1 Technical Support to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robert Half Technology adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Help Desk Analyst I | Tier 1 Technical Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Des Moines. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk Analyst I | Tier 1 Technical Support?

Key qualifications for Help Desk Analyst I | Tier 1 Technical Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Help Desk Analyst I | Tier 1 Technical Support Job Success

Robert Half Technology interview tips for Help Desk Analyst I | Tier 1 Technical Support

Here are some tips to help you prepare for and ace your Help Desk Analyst I | Tier 1 Technical Support job interview:

Before the Interview:

Research: Learn about the Robert Half Technology's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk Analyst I | Tier 1 Technical Support interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robert Half Technology's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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