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Urgent! Help Desk Analyst II Job Opening In Atlanta – Now Hiring Robert Half Technology
Description We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia.
In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization.
This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.
Responsibilities:
• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.
• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.
• Administer network access by managing user password changes and ensuring secure connectivity.
• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.
• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.
• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.
• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.
• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
Requirements • Bachelor’s degree in Computer Science, Information Technology, or a related field, along with at least two years of technical experience in a helpdesk environment.
• Excellent written and verbal communication skills, with the ability to create clear documentation and effectively interact with staff.
• Strong problem-solving abilities, including the capacity to collect data, analyze facts, and interpret technical instructions with various complexities.
• Reliable transportation to support occasional visits to remote sites and warehouse locations.
• Demonstrated ability to work both independently and collaboratively within a team setting.
• Certifications such as CompTIA A+ or equivalent are preferred.
• Proficiency in Active Directory, Microsoft Windows 10, and basic troubleshooting techniques.
• Experience with service desk ticketing systems and customer service best practices.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed.
We provide access to top jobs, competitive compensation and benefits, and free online training.
Stay on top of every opportunity - whenever you choose - even on the go.
Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half.
An Equal Opportunity Employer.
M/F/Disability/Veterans.
By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Atlanta, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Atlanta, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7123 jobs in United States and 103 jobs in Atlanta. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Robert Half Technology is currently hiring and seeking a Help Desk Analyst II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Analyst II Jobs Atlanta.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robert Half Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Analyst II Jobs United States varies, but the pay scale is rated "Standard" in Atlanta. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Analyst II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Help Desk Analyst II, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Analyst II interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robert Half Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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