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Urgent! Help Desk Analyst II Job Opening In Chicago – Now Hiring Robert Half Technology
Description
We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois.
This part-time position is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role.
As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support.
Responsibilities:
• Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently.
• Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.
• Manage service desk tickets, ensuring timely responses and resolutions.
• Support mobile device management operations and ensure proper system functionality.
• Collaborate with team members and end-users to identify and implement solutions.
• Maintain professionalism and clear communication when assisting users.
• Ensure on-site presence as required to meet support needs and uphold reliability.
• Follow established procedures and guidelines while contributing to process improvements.
• Utilize technical expertise to diagnose and resolve hardware and software issues.
Requirements • Proven experience in Tier 2 IT support roles.
• Strong knowledge of Active Directory and Microsoft Windows 10.
• Ability to troubleshoot hardware and software issues effectively.
• Familiarity with mobile device management systems.
• Experience in managing service desk tickets and providing timely resolutions.
• Excellent communication skills with a detail-oriented approach.
• Ability to work independently while adhering to instructions.
• Reliable and punctual with a commitment to on-site presence.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed.
We provide access to top jobs, competitive compensation and benefits, and free online training.
Stay on top of every opportunity - whenever you choose - even on the go.
Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half.
An Equal Opportunity Employer.
M/F/Disability/Veterans.
By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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Unlock Your Help Desk Potential: Insight & Career Growth Guide
Real-time Help Desk Jobs Trends in Chicago, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Help Desk in Chicago, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7123 jobs in United States and 57 jobs in Chicago. This comprehensive analysis highlights market share and opportunities for professionals in Help Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Robert Half Technology is currently hiring and seeking a Help Desk Analyst II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Help Desk Analyst II Jobs Chicago.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robert Half Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Help Desk Analyst II Jobs United States varies, but the pay scale is rated "Standard" in Chicago. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Help Desk Analyst II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Help Desk Analyst II, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Help Desk Analyst II interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robert Half Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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