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Help Desk Analyst Job Opening In Irving – Now Hiring Consolidated Electrical Distributors


Job description

Summary
Job title: Help Desk Analyst
Job ID: null
Department: Help Desk
Location: null-null

Description
Summary:

This position provides phone support for software and hardware related issues.

Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issues in a timely manner.

This individual’s prime responsibility is to ensure that CED’s 500+ Profit Center locations receive a very high level of service in a timely and professional manner.



This individual must possess excellent communication and customer service skills in addition to being a good problem solver.

They have the ability to make decisions quickly and independently in a fast-moving call center environment.

Reports to: Manager of IT Service Ctr
Minimum Qualifications:

· Experience supporting end users to set-up, operate and troubleshoot personal computers, printers, and external computer peripherals

· Demonstrable experience learning new software and hardware in an independent manner

· Experience using Microsoft Word, Excel, and Outlook

· High level of proficiency to read, write, and communicate orally in English, especially I.T. technical terms and concepts

Preferred Qualifications:

· Experience taking calls in a fast paced environment

Working Conditions:

This position operates in a professional office environment and is largely a sedentary role.

It requires the ability to sit for extended periods of time.

Supervisory Responsibilities: No
Essential Job Functions:

· Provide phone support for software and hardware related issues while following company process and procedures

· Persuade users to follow company process and procedures and handle potentially inflammatory situations with composure

· Meet or exceed call-answering quantity and quality standards

· Work assigned shifts and meet or exceed attendance standards


CED is an Equal Opportunity Employer - Disability | Veteran
Other Compensation:
The following additional compensation may be applicable for this position:

+ Profit Sharing

Benefits:
Benefits available for this position are:

+ Insurance - Medical, Dental, Vision Care for full-time positions

+ Disability Insurance

+ Life Insurance

+ 401(k)

+ Paid Sick Leave

+ Paid Holidays

+ Paid Vacation

+ Health Savings Account (HSA) and matching

+ Teledoc

+ Paid Pregnancy & New Parent Leave

Required Skill Profession

Other General


  • Job Details

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Unlock Your Help Desk Potential: Insight & Career Growth Guide


Real-time Help Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Help Desk in Irving, United States, highlighting market share and opportunities for professionals in Help Desk roles.

7331 Jobs in United States
7331
4 Jobs in Irving
4
Download Help Desk Jobs Trends in Irving and United States

Are You Looking for Help Desk Analyst Job?

Great news! is currently hiring and seeking a Help Desk Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Consolidated Electrical Distributors adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Help Desk Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Irving. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Help Desk Analyst?

Key qualifications for Help Desk Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Help Desk Analyst?

To improve your chances of getting hired for Help Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Help Desk Analyst Job Success

Consolidated Electrical Distributors interview tips for Help Desk Analyst

Here are some tips to help you prepare for and ace your Help Desk Analyst job interview:

Before the Interview:

Research: Learn about the Consolidated Electrical Distributors's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Help Desk Analyst interview at Consolidated Electrical Distributors, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Consolidated Electrical Distributors's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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