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Urgent! Help Desk Analyst – IT Support Job Opening In San Diego – Now Hiring Revel Staffing

Help Desk Analyst – IT Support



Job description

We are conducting a confidential search for an experienced IT Helpdesk Analyst to provide end-user support and maintain secure technology operations in a dynamic, global environment.

The ideal candidate will have hands-on experience with troubleshooting, system administration, and IT security best practices. 

Key Responsibilities:

  • Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues.

  • Administer and secure office infrastructure, networks, and collaboration tools.

  • Support daily IT operations across multiple office locations, including global entities.

  • Implement technology projects as directed by IT leadership to align with organizational goals.

  • Provide technical training and support to staff on operating systems, tools, and security practices.

  • Manage onboarding/offboarding, including account setup, passwords, and system access.

  • Maintain inventory of IT assets, equipment, and licenses.

  • Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices.

  • Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS.

  • Monitor and deploy system updates, patches, and security enhancements.

  • Ensure all systems and user activity remain compliant with organizational and regulatory requirements.

Qualifications:

  • 2+ years of IT helpdesk or technical support experience.

  • Strong knowledge of hardware, software, and network troubleshooting.

  • DataClear Certification (or equivalent) required.

  • Experience with Windows and macOS environments.

  • Familiarity with cloud-based systems, ticketing platforms, and directory services.

  • Excellent communication and customer service skills.

  • Ability to work independently, prioritize tasks, and escalate issues as needed.

  • Strong organizational skills with attention to detail.

Compensation & Benefits:

  • Competitive salary based on experience.

  • Comprehensive health, dental, and vision insurance.

  • Retirement plan with company match.

  • Professional development and growth opportunities.




Required Skill Profession

Computer Occupations



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