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Urgent! Help Desk Analyst Job Opening In Louisville – Now Hiring Bastian Solutions



Job description

Job Title

Help Desk Analyst

Alternate Locations

2031 Nelson Miller Pkwy, Louisville, Kentucky 40223
10585 N Meridian St. Third Floor, Indianapolis, Indiana 46290

Full-time/Part-time

Full-time

Job Description

Bastian Solutions is looking for a Help Desk Analyst to support our internal employees.

The ideal person will be energetic, friendly and have a passion to help our teams in any IT issues.

This position will be based in either Louisville, KY or Carmel, IN.

Job Summary

This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to:

  • Provide remote and on-site desktop support for company users and computers.
  • Intermediate support of Windows 10/11
  • Intermediate support of Apple/iOS and Android phones
  • Intermediate Microsoft Office 365 Administration
  • Intermediate Active Directory Administration
  • Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)
  • Intermediate Desktop applications (Office, Adobe, etc.)
  • Job Functions

  • Imaging, deployment and application installation.
  • Perform PC and device upgrades.
  • Perform minor repairs and routine cleaning of server rooms and equipment storage.
  • Escalation of help desk tickets.

  • Work with team and management on escalation of any issues (equipment, network etc)
  • Special assignments and projects as directed by the team lead or Director.
  • Assist with inventory management, shipping and receiving of IT assets.
  • Assist in creating new operation procedures for the IT knowledge base.
  • Travel Requirements

  • Travel will be between 0-5%
  • Preferred Skills and Required Qualifications

  • BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
  • Must be eligible to work in the USA long term without sponsorship.

  • Collaborative interpersonal skills
  • Ability to adapt and take initiative.

  • Great client-facing communication and customer service skills
  • Analytical and organizational skills
  • Intermediate experience troubleshooting, configuring, and repairing laptops
  • Intermediate experience with Active Directory/Domain Controller
  • Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
  • Proficiency in MS Office
  • Basic knowledge of Linux and Apple/iOS
  • Basic knowledge of VPN technologies

  • Required Skill Profession

    Computer Occupations



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      Unlock Your Help Desk Potential: Insight & Career Growth Guide


    • Real-time Help Desk Jobs Trends in Louisville, United States (Graphical Representation)

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    • The Work Culture

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      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
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    • Interview Tips for Help Desk Analyst Job Success
      Bastian Solutions interview tips for Help Desk Analyst

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Bastian Solutions's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Help Desk Analyst interview at Bastian Solutions, research the company, understand the job requirements, and practice common interview questions.

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      By following these tips, you can increase your chances of making a positive impression and landing the job!

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